Redeem code but didn't receive anything

Discus and support Redeem code but didn't receive anything in XBoX Sales and Promo to solve the problem; I am a pc gamer I redeemed a starter pack code for Fortnite on here and I have been waiting nearly an entire month for it i redeemed it on 11/13/20 it... Discussion in 'XBoX Sales and Promo' started by JasonPitts1, Dec 7, 2020.

  1. JasonPitts1
    JasonPitts1 Guest

    Redeem code but didn't receive anything


    I am a pc gamer I redeemed a starter pack code for Fortnite on here and I have been waiting nearly an entire month for it i redeemed it on 11/13/20 it is now 12/6/20

    :)
     
    JasonPitts1, Dec 7, 2020
    #1
  2. MateusFontana Win User

    Redeem code but didn't receive anything

    Unfortunately, this is not possible as pc Fortnite only exists in epic games.
  3. MateusFontana Win User

    Redeem code but didn't receive anything

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community. Game cosmetics like Fortnite purchased from the PC's Microsoft store are only available for Xbox, you will only be able to see them in your Xbox account. I suggest you try requesting a refund via the link below.

    https://support.xbox.com/en-us/help/subscriptio...

    - According to Microsoft

    ''We provide Digital Game Product refunds as part of a consistent and reliable buying experience. Most people pursuing a refund just want to solve a problem, but sometimes the system is abused. If it appears refunds are being abused, we reserve the right to stop offering them except where legally required.
    All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like the time since the date of the purchase, the time since release, and the use of the product.
    For single-use items (like consumables or in-game currency), your request may be eligible only if the item was not modified or used.''

    - This information is official and can be found at the link below.

    https://support.xbox.com/en-US/help...games-apps/digital-game-purchase-refund-terms

    *Thank you in advance for contacting, I hope this can help you.
  4. TwistFXx Win User

    Redeem code but didn't receive anything

    Hi sorry for the inconvenience xbox is currenty having tecnical issues in regards to Buying items, redeeming codes, or downloading purchases you can find out here: https://support.xbox.com/en-AU/xbox-live-status
  5. FM_Re Win User

    Redeem code but didn't receive anything

    Thank you for your reply. I want to know whether it is even possible to readen a code in Xbox windows for Fortnite on PC?
  6. XBF Erick C Win User

    Redeem code but didn't receive anything

    Hey there miguelgarza3,

    Sorry to hear you have run into this problem, it looks like you may be affected by the active Purchase and Content Usage service alert. Once the service alert has been removed you should be able to access the content that you have redeemed.

    Please keep an eye out on the
    Xbox Live Status
    page to keep updated for when this issue is resolved.

    I hope this helps.
Thema:

Redeem code but didn't receive anything

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