recovery team

It's for security reasons.
You may want to check this article

https://support.microsoft.com/en-us/account-bil...

If they weren't able, no one here can do if

You can try asking for a refund if you meet the following criteria:
https://support.xbox.com/help/subscriptions-bil...

But you need to access to the account for this purpose or have the order number associated with the eligible items

Is there another department can remove security and 2step

Sorry to hear that
When Microsoft is not able to recover the account, the best option is lock it to avoid fraudulent use / misuse

When that happens, unfortunately is not possible to recover the account in any other way

If maybe you're wondering about the recovery form.
Usually that form is used when you forgot your account details

When an account is compromised the help is more limited.
If they detect fraudulent activity and there is no way to recover it (for example, the hacker enabled two steps verification) they lock it