Recovery issues

Discus and support Recovery issues in XBoX Accessibility to solve the problem; So I made my initial microsoft account a long long time ago. I have since made a new one. On my Playstation I was logged in to the old one for... Discussion in 'XBoX Accessibility' started by boog.8, Feb 19, 2023.

  1. boog.8
    boog.8 Guest

    Recovery issues


    So I made my initial microsoft account a long long time ago. I have since made a new one. On my Playstation I was logged in to the old one for Minecraft. It crashed on me, and I have not been able to get back in to any microsoft account. It keeps saying I have to use my old one, which I dont remember the password for. I have tried multiple times to recover my account, but I don't remember anything for it. What do I do?

    :)
     
    boog.8, Feb 19, 2023
    #1
  2. Georges C. Win User

    Recovery issues

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Boog.8, you mention that you tried to recover the account several times, if you filled out the account recovery form but were unsuccessful, you should enter in contact with Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

    However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

    https://support.xbox.com/en-US/contact-us

    Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

    Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.
  3. BirdsWithStones Win User

    Recovery Issue #80072741

    I have tried many of these things, but to no avail. thanks anyways tho
  4. HassanB Win User

    Recovery Issue #80072741

    @BirdsWithStones - Try to do the solutions offered in this Microsoft Support Article >
    support.microsoft.com/.../960116. This might solve your problem with this error.
  5. Georges C. Win User

    Password recovery issue

    Hello again, you will have to contact support at office hours, choose some subject related to your account, when you are attended by an agent explain the situation and would like to make the Account Takeover.
  6. Georges C. Win User

    Password recovery issue

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Jzed, if you no longer have the security phone number to receive the message with the security number, have you tried clicking on the "I don't have this info" option when the security information you have on your account appears?
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Recovery issues

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