Recovery Form denied multiple times, can’t remember most of old questions.

Discus and support Recovery Form denied multiple times, can’t remember most of old questions. in XBoX Accessibility to solve the problem; I have recently been locked out of my old Microsoft account which was used as a xbox as well, that was my younger daughters as well. We have been... Discussion in 'XBoX Accessibility' started by CypressJ, Dec 10, 2021.

  1. CypressJ
    CypressJ Guest

    Recovery Form denied multiple times, can’t remember most of old questions.


    I have recently been locked out of my old Microsoft account which was used as a xbox as well, that was my younger daughters as well. We have been having no trouble loging on until we were locked out, we remember the password and everything but since then we cannot get in. We have tried the recovery form so many times and each time it says there is not enough Information, but the problem is that I no longer have the phone number associated to that account or even credit cards also associated to it. Remember, it’s been over 6 years since this information has been updated and I can’t remember most of the information. Is there anyway I could get help further?

    :)
     
    CypressJ, Dec 10, 2021
    #1
  2. Ricardo Lechuga Win User

    Recovery Form denied multiple times, can’t remember most of old questions.

    Hi CypressJ! My name is Ricardo an independent advisor ready to help you with this situation!

    The information about the cards that it's requested in the forms it's not the ones you used 6 years ago, but the ones you are currently using, here it's a guide to fill the recovery form successfully

    https://support.microsoft.com/en-us/account-bil...

    Its important to update the account information to avoid this situation, as when someone try to get into your account for safety you will be required to do a verification of your account, and only trough the contact information and the recovery form can be done
  3. Lenny Chica Win User

    How to get help with unsuccessful account recovery of my hotmail.com account.

    I have already tried the recovery form multiple times which has been denied each time.
  4. Will DDT Win User

    Account recovery

    Hi thank you so much for your reply. I understand the situation I’m in. I haven’t yet been denied I don’t think but I’m not sure as I’m still not getting an outcome email. I’ve filled in the recovery form four times in the last two days and I haven’t heard anything. If I have two step verification on my account (I can’t remember) would I get an outcome email anyway saying that the recovery can’t be done? If I knew that I’d been denied, at least I could try and find some more facts. I can’t cancel game pass without being in the account, so il be paying for something I can’t use. So annoying that Microsoft decided to sign me out and loose everything and then charge me for the privilege!
  5. airee brown Win User

    My account was hacked and my email for it was changed I know what the email was changed to so can something be done?

    I can’t change the alias or anything cause I can’t sign in and I tried the account recovery and gave pretty good info and still got denied
  6. kyle_m4496 Win User

    Microsoft account is tied to an old email that no longer exists

    Hi Beard. My name is Kyle and I'm a player like yourself who loves helping other consumers with their PlayStation questions. While I can assist with most questions, I cannot access your account details to provide information on billing/account queries.

    To protect customer privacy, Microsoft can only help customers verify their account ownership through the online recovery form: https://account.live.com/acsr

    If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

    https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

    Please reach back if you have further questions.

    Thanks,
    Kyle
Thema:

Recovery Form denied multiple times, can’t remember most of old questions.

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