Recovering an account when email is inaccessible and the password has been forgotten

NicoNugget · Dec 28, 2015

This is a real tricky issue I'm having, where my parent is having the issue above; to make matters worse the recovery system has rejected the form. I can't add Xbox Live Gold to my account because of the privacy settings, and my parent can't change the
settings without the password, and he can't change the password because the email has changed. I have tried searching the forums (the searching algorithm is terrible) and the support articles are dismal to say the least (see those links to Xbox support on
support.xbox.com?), and now I can't play Halo 5 with my parent nor my sister. I mean, spending over $300 on an Xbox One and not being able to play games on it is aggravating. Can anyone help without linking me to some inspecific, generic article about clicking
the forgotten password button? That would be nice.

:)

NaderNahnooch · Dec 28, 2015

Cant log Into Xbox Live!!! My Parental password was forgotten and cant be recovered.

Since the new update i cant log into Xbox live because After i place my email and password in it also asks for parents permission. The email that it asks for parents permission for we no longer have access to. The security question has also been forgotten
since it has been years since that account has been used and ive basically tried every possible way recover the password and tried so many different possible passwords it couldve been. But its no help, the password is forgotten and i am not able to log in.
HELP PLEASE I need my account!!!

Son ALA · Dec 28, 2015

Finding microsoft password

Just in case you didn't know. The account you just made for this site on the PC is your XBOX account.

When recovering your account on the xbox, enter this gamertag, the email you used to create it and the password you set up for this site.

If you happened to had forgotten the password you just made, you can always try logging onto this site with that account info and try to recover your password through the email verification process.

NicoNugget · Dec 28, 2015

**EDIT**

I used the chat help feature, and it is actually helpful after waiting about 15 minutes. The issue is still pending, but the person on the other end of the chat has access to much more information and methods than the support site will offer. I was expecting
some nonsense from the chat akin to automated answering systems that you get on the phone, but this was pleasantly surprising.

Cpt Flappy · Oct 31, 2018

it seems like you already have but if the account recovery form fails when trying to reset the password you must contact customer support so they can create an escalation for a locked account. they will need the device id and the gamertag they are trying
to unlock(the gamertag has to have been used online on the device for at least five days) essentially what they do is use your usage history on the console you tell them to prove you are the account owner. once the escalation is complete it takes up to three
days for the escalation team to reply to you and help you regain access to the account and update your information to make sure your emails/phone numbers are all current.

Cpt Flappy

it seems like you already have but if the account recovery form fails when trying to reset the password you must contact customer support so they can create an escalation for a locked account. they will need the device id and the gamertag they are trying
to unlock(the gamertag has to have been used online on the device for at least five days) essentially what they do is use your usage history on the console you tell them to prove you are the account owner. once the escalation is complete it takes up to three
days for the escalation team to reply to you and help you regain access to the account and update your information to make sure your emails/phone numbers are all current.

NicoNugget

**EDIT**

I used the chat help feature, and it is actually helpful after waiting about 15 minutes. The issue is still pending, but the person on the other end of the chat has access to much more information and methods than the support site will offer. I was expecting
some nonsense from the chat akin to automated answering systems that you get on the phone, but this was pleasantly surprising.

steeledwand7664

You know the email and the password for the account?

or

Just the Email?

If you know both is it wanting you to verify the email address as a valid email?

Or

Have you forgotten the password for the account and when trying to recover the account it wants to verify ownership by sending an email to the email address that was hacked?

Rishabh0067

Hi
My name is Rishabh an Independent Adviser, I hope you are doing great out there. I’m happy to help you with your question.

If you've forgotten your sign-in information on Xbox, whether it's your password or email, you can still recover your account using the account recovery process. Here's how to do it:

If you've forgotten the email address associated with your Xbox account, try the following:
Check any alternate email addresses you might have used for account sign-up.
Look through your records for any confirmation emails or receipts related to your Xbox account.
If you have your Xbox console, check the account settings to see if your email address is listed there.

Recover Forgotten Password:

After recovering email, recover your password, follow these steps to reset it:
On the sign-in page, select "Forgot your password?"
Enter the email address associated with your Xbox account.
Complete the security challenge to verify your identity.
Follow the prompts to reset your password. You'll receive a verification code via email or phone to confirm your identity.
Recover Forgotten Email Address:

I hope this helps! Let me know if you have any other questions.

Thanks and

Vinny #1

If you have forgotten your email address and password, you can recover your account by following the tips on this page: https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password

Recovering an account when email is inaccessible and the password has been forgotten