recover password

Try the account recovery process here - https://account.live.com/acsr

problem is on diffrent account to this........

According to this article you have these options if your recovery form is rejected:

"This means our support agents and advocates can't do more than you can do for yourself with the account recovery form. They don't have the ability to send you password reset links or provide you other ways to access or change account details.

What you can do...

Fill out the account recovery form again We recommend that you try filling out the account recovery form again. You can do this up to two times per day. Do this if you find more information or remember something else about your account that will help.

Create a new Microsoft account You can always create a new Microsoft account in the interim if you’re having trouble with the recovery request and try again later when you remember something new that might help."

Source : https://support.microsoft.com/en-us/account-bil...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this CHRISC1375

If you’re not able to reset your password using the password reset link:
https://account.live.com/password/reset

You may need to proceed with the account recovery form: (in that way you're going to submit a ticket with the account recovery team)
https://account.live.com/acsr

Also you could try alternative methods to recover your account here:
https://support.microsoft.com/en-us/account-bil...

Just as a reminder, please note that regular Microsoft support is not capable to send password reset links. This is for security reasons.
Only the account recovery team is capable to do that

If you go through the account recovery process at account.live.com/acsr and fill out the questionnaire about the account when you choose that you dont have access to any of the security proofs and you receive an email from the account recovery team saying
you haven't provided them with enough information and you have access to a console that the profile was on previously you can contact xbox support by going to support.xbox.com/contact-us they then can do a password reset escalation to their escalation team.
on the form it will ask some questions about your account and the console that it has been on previously and if you answer enough of those questions correctly then they will send you an email with a link to reset your password.