recover lost gamertag

Hello russel broeneman,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,

Hello russel broeneman

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Regards,

i gave my old 360 to goodwill some years ago and now my son has a 360 he got from a friend and i was hoping to recover my lost gamertag because i spent a ton of money on rock band game buying songs. i cant remember the phone # or email linked to the account. is there any hope if i was to provide some other info?

Unfortunately not. Youd need to know the email or phone number associated with the account. There is no way to recover an account without that info.

Hello russel broeneman

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,

Hello russel broeneman

Greetings! Thank you for posting in Xbox Forums. We are happy to help.

To answer your question about a way to recover an account, you will need to find first your Microsoft account email address then submit an account recovery. We understand that you are trying to recover your account to be able to get back to gaming. I would like to set your expectation that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

Email account and phone number is essential in keeping the account. Through this it could be easier for you to set as primary alias or security information which allows you to send code to verify ownership to the account that has access to all Microsoft Services and that includes Xbox. In your case, for you to access your gamertag you need to first, find your Microsoft account, second, you need to recover it and lastly log into the account.

I know how critical it is for you to be able to access this account. We will share to you a support article that should be able to give you handful of advice as we, advocates, does not have any tools to recover any Microsoft (Xbox) account. As the system will verify the information that only the user or account owner can supply.

Support article for your reference: Find your Microsoft account email address | Xbox Support

Please use this recovery form - Recover your account.

Just a reminder, a gamertag has expiration too. Please see screenshot below: (Reference: Section 14 a. viii. of Microsoft Services Agreement)





Sincerely,



Xbox Forum Moderator

Microsoft Community