Recover Blocked Account With Lost Proof of Ownership

Hi, as I said unfortunately an account cannot be recovered with the gamertag alone, because its not enough proof of ownership

Please use the methods shared previously

If you're not able to recover the account in that way, you may need to create a new one

Normally the block is for doing things that require a security code be sent to verify ownership. Some things this includes.

Making major changes to accounts. Password, email, phone number.

Recovering an account like if you forgot the password.

Adding your account to a new device that it has not been added to previously like a Win 10 computer or xbox console.

Unless you are trying to do one of these things changing the security proof on your account should not prevent you from signing in unless you have attempted the wrong password to many times and then MSs system sees this as possible suspicious activity and
would require you to verify ownership of the account that way and may block signing into the account even with the correct password till it is verified.

At this point you should be able to sign into your account on your devices that it was on previously and any new device you would have to wait the 30 day waiting period the ONLY way around this would be to gain access to your old security proof when you
go to cancel the 30 day hold it will want to verify ownership by sending out the code to the old security proof.

If you have important proof of ownership for that account (emails, important screenshots, etc)
You can try opening a 1:1 chat with Microsoft support and explain them the situation

If you're not able to prove your ownership or if is not possible to recover the account with the help of a Microsoft agent, unfortunately you may need to create a new account

If you can leave that question blank then try that.

It is the preferred billing address, which if the old card is default should be the address that was registered to that card.

> "If you can, submit the form from a computer you frequently use with this account."

In that case I was mistaken, my apologies. Although this applies more to if the account was mainly used on a desktop computer rather than the consoles.

Microsoft will require signing in to a device again from time to time, login sessions expire for security. It's best to address account access issues immediately as at some point you will need to log in again, even on a device you're already signed into.

Thanks,
Kyle

Hi Kyle, thanks for the reply.

I understand you're not able to get us access to the account directly, but I have seen other advisers post helpful replies to users' particular situation, and answer questions about the Form itself, and what the Form is asking for.

If you, or anyone else, can please take a look at the 5 bullet points/dashes, with questions about what the Form wants form us, that would be extremely helpful. For example, the only options for "last played on" is Xbox 360 and XBox One, and neither apply (no option to select XBox Series S). The other bullet points are similar "what do they want us to answer with" questions.

Thanks for your time,
Jesse