Recover account BUT It's different account

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account being compromised.

Based on your description, your primary email was removed by the hacker from your Microsoft account and replaced with his email which is why when you used your email it created new Microsoft account data without your purchased licenses. To fix this, you will have to recover your Microsoft account (where your purchased licenses, saved data, and files are) from the hacker.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Xbox Live Core Services: Signing in; creating, managing, or recovering an account; search

Affected services: Creating new accounts on Xbox Live, managing those accounts, or recovering an account on a different device

You should contact the Support via the xbox.com site. You can get your access probably back if you provide them with the case-number from the mail and your console-ID. So no worries

Hi there. Is there no way you can re-activate your old email? If it's hotmail or gmail, maybe youcan re-create it, and then recover password?

If you can't, try clicking here to recover your account another way.

Can you try getting a code sent to your phone? If not I would suggest talking to Xbox Support at
support.xbox.com/en-AU