Recent Prime Video App update on XboxOne X lost remot functionality of Pause/Play FF/REW

JudahWolf · Dec 22, 2019

Cannot use Play/Pause or FF/REW on PRIME VIDEO App. Have to press Y (Enter), move to desired function and pres Y again.

Same on an IR remote where Play/Pause or FF/REW function can be executed by one button press
(Works well on the Neflix App).

:)

JWPVB

You would probably need to contact
Prime Video Support for assistance with their app.

Thank you for the quick response.

I really didn't know where the source of the App comes from.

choppyseize

I know a few people that fixed this by uninstalling then reinstalling the app.

JWPVB

Thank you.

I tried it preciously without success but I tried again (in case something changed):

Un-installed the app,restarted the Xbox, downloaded and re-installed the app - No change.

{Parity}

You would probably need to contact
Prime Video Support for assistance with their app.

Scott_1431

I've had a similar issue occur. On both HBOgo and Netflix apps (have not tried Amazon Video or Plex yet). It started yesterday. The video will play for approx. 10 minutes and then the screen will dim. It's like the Xbox enters idle mode and doesn't know
a video is playing.

Coincidentally my Xbox media remote is not functioning right as of yesterday. The ABXY and Xboc buttons work, but not the play/pause/FF/REW commands.

Recent Prime Video App update on XboxOne X lost remot functionality of Pause/Play FF/REW