Received New X Box One with Controller that does not work? Able to replace at this time or...

If you just bought it, contact the retailer you purchased it from for an exchange.

Otherwise, you can request a call back or chat with support at http://support.xbox.com/contact-u . If you don't see those options, change your category/topic until you do.
Typically billing will always have those options.

Thank you so much! I followed your suggestion and went through billing, was transferred to another department, and they completed my return online over the phone.

THANK YOU!

Register your controller for repair because the warranty is new.
Link

The contact us sends on an infinite loop. I tried to request a callback option but that failed as well.

Just curious why a replacement controller would be out of warranty on arrival, purchased through Microsoft directly to replace an out of warranty fault with an existing controller.

I have another controller, identical, which I purchased "while" this one was pending delivery, which works fine, just felt like a very expensive exercise though to receive a faulty controller out of the box. I thought I would be able to log a fault with the new controller, but discovered the warranty appears to be the same as my previous controller, even though it's a brand new device just received.

I just wanted to give an update on this issue. I just received my 3rd replacement controller today and it had this issue out of the box. My other replacements were brand new and this one was the first one that appears to be refurbished. The new ones worked
perfect out of the box for a couple weeks then the bumpers would double click. This refurbished controller was broken upon arrival. Its beyond frustrating to have to wait on shipping back and forth and back and forth and back and forth just to receive a controller
with same exact issue on delivery.

This gives me zero confidence that this will ever be fixed. Im nearly done with this controller. I don’t want to keep swapping to a different type of controller every 2 weeks while waiting on a shipment of what will probably be another broken controller.