Received my repair console back . But, it came without control and power cords, what should...

Discus and support Received my repair console back . But, it came without control and power cords, what should... in XBoX on Consoles to solve the problem; Recently sent my kids Xbox to service. I forgot to remove the accessories (control + power cords). Also, because the console won't turn on I was unable... Discussion in 'XBoX on Consoles' started by EFCuret, Aug 28, 2020.

  1. EFCuret
    EFCuret Guest

    Received my repair console back . But, it came without control and power cords, what should...


    Recently sent my kids Xbox to service. I forgot to remove the accessories (control + power cords). Also, because the console won't turn on I was unable to remove the game cd. What should I do to have those things back?

    :)
     
    EFCuret, Aug 28, 2020
    #1
  2. EFCuret Win User

    Received my repair console back . But, it came without control and power cords, what should I do?

    Thanks for your help. Hope someone there answers me.
  3. Smwutches Win User

    Received my repair console back . But, it came without control and power cords, what should I do?

    You would have to try contacting support.
    http;//support.xbox.com/contact-us
    Typically if they can recover those items they will send them back in a couple of weeks, but there is no guarantee that they will be sent back.
  4. {Parity} Win User

    Unreliable Internet Connection

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
    Unplug the power cord from the back of the console for 5 minutes.
    Plug the power cord back in and restart the console.

    If that doesn't help you should set it up for a repair.
  5. {Parity} Win User

    Xbox One X E102 and E105 start up errors? restored multiple times and still keeps happening?

    You can try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
    the console.

    However, with everything you have tried you will probably have to set it up for a repair. It should still be under warranty. You should contact
    Xbox Support directly should you need to have it repaired.
  6. steeledwand7664 Win User

    Do you need to pack the cables and controller that came with your console when sending in for repairs?

    You should receive an email with what you are supposed to send in.

    Normally all you would need to send in is the console itself no other accessories or power cords or anything like that.

    Also DO NOT send it in the original retail box you WILL NOT get that original box back.

    The ONLY time you would need to send in any thing other than the console is if you were sending in the controller for repair.

    And then if it is one of the elite controllers you would NOT send in any of the extra thumbsticks or back sticks with those.

    If there is a game that is stuck in the console you would want to put that in a special notes section on the order itself so that they know with what game it is that is stuck in the console.
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Received my repair console back . But, it came without control and power cords, what should...

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