Received email stating I had funds about to expire, no funds showing??

Hey Chace! I wanted to give you a heads up I removed the contents of your post to avoid any personal information being available publicly. As Smwutches mentioned, contacting our phone support team will be the best course to take. Please feel free to keep
us posted here!

You'll want to contact support and speak to billing. 1-800-4my-xbox

This is a public form isn't it, **** useless support gave me this link

You'll want to contact support and speak to billing. 1-800-4my-xbox

Hey there ,

We don't have the ability to provide/replace any sort of credit or currency on the forums, only the chat/phone teams would have that option. In this particular case with expired promotional credit, they wouldn't be able to assist with it either. If you can
provide a screenshot of the expiration notice as well as the date/time when it ends in the Terms and Conditions of the promotion, I'd be happy to help clarify on the end time, but there isn't going to be a way for us to replace expired credit. For a bit more
info on how promotional credit works, you can visit this support article
HERE.

That is what I was told. I have uploaded the screenshots of the email message I received regarding the expiration, the details of the promotion itself, and my account balance on the day the funds were to expire here: http://imgur.com/a/IwpIA.

The link you provide states that promotional funds are subject to their expiration dates. But as I've said before, my issue is that the funds had expired prior to their expiration date. That link says to look at the terms and conditions. But the terms and
condition of the promotion itself says that the funds do not expire for a full year. It mentions nothing about the time zone utilized in determining whether the date of expiry has passed. On my email notification, it only mentions the date and nothing about
the time: April 30, 2017.

Why was I unable to use the promotional credits through the date of expiry, on April 30, 2017? If it's because of the differing time zones due to where the servers are located, why was this distinction not made on the promotion terms and conditions as well
as on the email I received? All I'm being told is that the promotional credits cannot be restored because they have already expired, but no one has directly answered the question of WHY they expired before the stated expiry date or why I was unable to use
them prior to the end of that day.

Phone/chat support are the only ways to contact the billing department who would be the only ones with the ability to do anything about funds in your account. However, there generally is no way to get funds back after they have expired.

Sounds good, I will give them a call. How could "funds" expire, though? I understand promotional points expiring but the monetary value that I paid should never expire.