Really confused on something and need help!!

Discus and support Really confused on something and need help!! in XBoX on Consoles to solve the problem; I recently had an xbox one and it started having issues overheating....clicking noise....cd's came out of it wet and sweaty...I had purchased an... Discussion in 'XBoX on Consoles' started by Saintsrowking91, Dec 28, 2015.

  1. Really confused on something and need help!!


    I recently had an xbox one and it started having issues overheating....clicking noise....cd's came out of it wet and sweaty...I had purchased an extended warranty so I went and exchanged for a brand new xbox one.....now I plugged it all in......now here
    is where the confusion and problems arise......I turn it on...to do the initial setup since it is brand new.....click the A button....1st thing thats asked is language....I make that selection.....next question that pops up is do I have an internet connection...and
    if so is it wired or wireless? I have a modem/router here...and run 3 other devices including 2 laptops wireless with my wifi....so I choose my network and enter password but all I keep getting is a network not found...check network and password and try again
    message.....I've contacted microsoft and also checked responses to questions similar here and alot of the answers I've seen have come down to disconnect and reconnect the modem/router and do a hard reset on the xbox system itself which I have done numerous
    times the past few days to no avail.....same situation is occuring.....I decided to try and watch some xbox one connection videos on youtube and see how people are connecting their new xbox ones right out of the box....and something I saw confused me and I
    was wondering if this may be the issue.....on the videos of the initial setups I watched, I saw the setup process begin in 4 steps....1-choose language...2-choose country....3-choose if you have an internet connection wired or wireless....4-do update if needed.....is
    that the way the inital setup is supposed to go? because on my xbox one I enter language then it asks for an internet connection and I was wondering if maybe because the step where you enter your country is not being done before checking for internet connection,
    that maybe it can't find my network because it does not have a country point of reference to go by. Any answers be most appreciated!

    :)
     
    Saintsrowking91, Dec 28, 2015
    #1
  2. Really confused need help

    so recently I was communication banned on my main account so therefore I made a second account to get around the ban because it's so annoying. I contacted a support member through live chat and they told me that if I'm banned on one account it should not
    affect the other, but in my case I'm banned on my main AND my second, but I literally just made this account and haven't even talked to anyone yet so how could I get banned?please help me
     
    Amethyst Mook, Dec 28, 2015
    #2
  3. Daft Badger
    Daft Badger Guest
    Really confused need help

    Creating another account to get around a suspension on your main account is a violation of the ToU/CoC.

    I believe the enforcement team have now put in place "methods" to prevent this which is why your new account can't communicate either.
     
    Daft Badger, Dec 28, 2015
    #3
  4. Really confused on something and need help!!

    If you have an ethernet cable you could try connecting it to the internet that way hopefully solving the issue. If it works and you're able to download the update it should fix the problem and then you'll be able to disconnect the cable and try to connect
    again wirelessly.
     
    masterchief0402, Dec 28, 2015
    #4
  5. masterchief0402 Win User

    Really confused on something and need help!!

    If you have an ethernet cable you could try connecting it to the internet that way hopefully solving the issue. If it works and you're able to download the update it should fix the problem and then you'll be able to disconnect the cable and try to connect
    again wirelessly.
  6. Daft Badger Win User

    Really confused need help

    Creating another account to get around a suspension on your main account is a violation of the ToU/CoC.

    I believe the enforcement team have now put in place "methods" to prevent this which is why your new account can't communicate either.
  7. Z YouAlwayWin Win User

    HELP Really confused

    Hey there!

    Try to wait for atleast 24 hours for your subscription to activate.

    If the subscription is still not working. First, go
    here
    & see if any topics on "Subscriptions & Billing" solve your issue.

    If still no help. Please contact Support by going here
  8. Geth Win User

    HELP Really confused

  9. XBF Leo G Win User

    HELP Really confused

    Hey Clamor1,

    Thank
    you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
    with this issue or any other issues, we suggest creating a new thread.

    Thank you
    again and have a great day
    Clamor1!
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Really confused on something and need help!!

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