REAL HUMAN NEEDED FOR WARRANTY (XBONE S ELITE SERIES 2 CORE)

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox controller and the replacement warranty request. I know how frustrating this is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Try to submit your free warranty replacement controller service order using different devices (mobile phones or desktop/laptop), browsers (Google or Microsoft Edge), and network connections using the link below:

https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

If the workaround steps above don't work, it would be best to reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly create a replacement order for you on your behalf. Here's how to contact them:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time.

Since the controller is brand new, another option is to contact the retailer where you have it purchased and request a refund or replacement according to the retailer's return policy.

You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello BrianKorkuc, congratulations on the controller

Yes, the period has been extended to one year.

https://support.xbox.com/en-US/help/hardware-ne...

I bought Xbox Wireless Elite Series 2 Controller, Here in EU (Greece) all controllers have 1 year warranty and the Series X/S consoles 2 years.

I have the same issue. My BRAND NEW elite series 2 controller started drifting. I went to put in a warranty claim just found out that it is already out of warranty! I only have had it for 4 months and of course there is no way to speak with a human being
in order to get the help you need!!!! Total BS Microsoft

Warranties cover a like for like replacement if required under that warranty so as far as I know, yes, if you send an Elite series 2 in for replacement you will receive an Elite series 2 back.