Ready to Install issue

Jester708 · Oct 1, 2018

Several months ago, I upgraded from an Xbox One to the One X. Since the upgrade, I've had issues with my Ready to Install games not showing under the Ready to Install section. I've downloaded every Games with Gold since the program started, but I'm only
seeing approximately 12 of the most recent games under the GwG section.

I have a 2 TB external hard drive and upon unplugging the external, my entire game library appears in Ready to Install. Upon plugging the external back in, all owned but not installed games are no longer visible. I made sure to change my viewing of Ready
to Install and GwG sections from all storage devices. Suggestions?

:)

Misses Quinzel · Oct 1, 2018

"Ready to Install" issue

Hey, Freshj15! We had seen a few issues of these yesterday. If you hold your power button on your console for 10 seconds and then check your ready to install list again, do your games show up in your My Games & Apps after that? Let us know!

Freshj15 · Oct 1, 2018

"Ready to Install" issue

Hi team

Yesterday I purchased CounterStrike GO for my Xbox One and it says that the download will go directly to the "Ready to Install" section of the Games and Apps. I went on my Xbox and I can't find the download at all. I also have other games that are ready
to install but they do not show either. How do I find this section?

{Parity} · Oct 1, 2018

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console.

lakshayantil · Oct 1, 2018

Several months ago, I upgraded from an Xbox One to the One X. Since the upgrade, I've had issues with my Ready to Install games not showing under the Ready to Install section. I've downloaded every Games with Gold since the program started, but I'm only
seeing approximately 12 of the most recent games under the GwG section.

I have a 2 TB external hard drive and upon unplugging the external, my entire game library appears in Ready to Install. Upon plugging the external back in, all owned but not installed games are no longer visible. I made sure to change my viewing of Ready
to Install and GwG sections from all storage devices. Suggestions?
Click to expand...

my music is don't playing so what can I do my brothers tell me

XBF Esteban R · Oct 2, 2018

Hey there lakshayantil!

If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you.

XBF Esteban R · Nov 2, 2018

Hey there Jester708!

So yeah, it might be that there was an interruption last time your console updated and it could be causing it to act weird like that.

I would recommend doing a soft reset of your console if you have that happens still after the previously posted powercycling step.

It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts and have easy access to your internet network. Also make sure you choose
keep my games and apps.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue

Thanks

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console.

mysticwolf83

I checked yesterday and more content was starting to appear so it appears to be working much better. Also following this link:
account.xbox.com/.../MyGames shows exactly what content I own, which makes it easier to determine what exactly is missing from my installs. Everything seems to have sorted itself out with
this particular issue, except the "Beta Tank" DLC for World of Tanks which I believe was delisted. Following the link from the My Games section on Xbox.com leads to this page:

store.xbox.com/.../22fce457-1675-4cc3-9355-380d51544afa which is a "Page Not found" section, suggesting that it has been taken down which would make sense since it was a promotional bundle; however, it also makes it impossible to re-download the DLC for
the game that came with the bundle. Besides this, I'm also getting some DLC for Forza Horizon 2 Presents Fast & Furious that downloads but doesn't install under the actual game, here is one of them: https://store.xbox.com/en-US/Xbox-O...nus-Pack/e13ff0d1-2a8d-4424-a33b-ebb933b7fff2 (also
a "Page Not found" DLC).

mysticwolf83

There's no issue with the Ready to Install section in the My games and apps section, the issue pertains to viewing that section under the actual games themselves by highlighting the game and pressing the Menu button. In some instances the option to view
more DLC in the Store doesn't appear and sometimes it does. The Ready to Install section for the game's DLC seems to miss some purchased content. Sometimes if I let the screen sit there for a few minutes it reappears or disappears. I normally haven't experienced
this issue until this week. I'll have to check again today to see if it sorted itself out but this was the issue I was experiencing over the past few days.

XBF Esteban R

Hey there lakshayantil!

If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you.

maxen

The Porsche Bonus Pack is for Forza Horizon 2 (main game) - it showing up under Fast & Furious is an error and I'm not sure why it does it but I had the same thing happen to me. Other DLC packs for the main game also get double listed under Fast & Furious.

As for everything else, it sounds like it's all right now? Are there any lingering issues with which you need help?

Ready to Install issue