reading xbox360 games in the XboxOne

ZoeLucas · Jul 15, 2019

Hello, my xbox one does not read the xbox 360 game discs even though they are part of the compatibility list. I thought maybe the problem came from the fact that I didn't use the same account in the xbox 360 and xbox one, but I don't know if it's relevant. How can I do?
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:)

denis97g

are you connected to xbox live? you need to be connected to install the game.

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

XBF Amber M

Hi ZoeLucas,

Thanks for reaching out to us in the forums for this issue. As our Ambassadors have already provided a great number of troubleshooting steps to try to resolve this issue, I would also like to also add that as the games are on disc it is not necessary for
you to be using the same account that you used on your 360, unless you wish to pick up where you left off.

I further recommend troubleshooting this issue using our support article entitled How to troubleshoot problems playing a disc on your Xbox One as it contains
some great solutions as well.

I hope this helps out! Don't forget to let us know the results!

Allebas

If it the disc then you can use it on any account. Sometimes a disc dont read because it needs to be clean.You can try:

Hold the disc by the edges without touching the top or bottom surfaces.
Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward.

PalmettoBling

Your account should not have any impact on using the discs.

I'll ask a few questions to try to narrow down where the issue might be:

Have you tested the discs in an Xbox 360 recently? Are they able to be read there?
Do you have Xbox One discs? Do Xbox One discs get recognized without issue?
Is your Xbox One connected to the internet?

Without internet connection it might be causing that issue, as I don't believe it installs the game from the disc, but installs it from the internet and downloads the game and compatibility components that go along with it.

A hard reset as mentioned by @{Parity} is the best first steps to try, but let us know the other answers and if that doesn't work we can decide where to go from there for troubleshooting.

reading xbox360 games in the XboxOne