RBK753S - Xbox One X Causes Router to Reboot, Double NAT Detected Without Two Routers

Hi Kenny,

Thanks for the update with the error. Double NAT usually means it is trying to connect to two different devices, such as a modem/router and/or phone. Here is a

troubleshooting guide for double NAT.

Thanks,

Brad

Hello Bruno,

Thanks for reaching out to the forums. We see you have an issue with Double NAT type. The cause for this is the Xbox is detecting two devices it can connect to, which then gives you that error. Here is a

guide for Double NAT. You may want to call your ISP(internet service provider) for assistance as you need to log into the modem/router.

Thanks,

brad

Hi Darren,

Thank you for coming to the Xbox forums, I'd be happy to help.

A double NAT is usually the result of having two devices giving a WIFI signal and therefore the Xbox will detect two different NAT types. What are your network hardware devices and do you by any chance have a router and a gateway? This could give off the
double NAT type. I recommend taking a look at "Double NAT detected in your network settings" and make sure your network hardware is set up
correctly.

Hello Gray

As for the double Nat you are using a Gateway and router? If so what is happening the Xbox console is trying to connect to both. What you can try is turning off the router and connect directly to the gateway with router off and see if able to connect. If
you are you can view
double nat detected in the area with using a gateway and router talks about bridging the gateway.

Hope this helps let us know!!

Thanks

Brad

Xbox Forum Team

Hi Adamsc92! My name is Ricardo an independent advisor ready to help you with this situation!

If you see double Nat detected means that the router it's generating a second nat, what's best it's to either connect directly trough the hotspot (without the router) or to set the router as bridge mode