rated above restrictions

Hi there! Let’s do our best here to sort this out.

To confirm, are you trying to download it from a Windows 10 or Windows 11 machine?

Let’s check if you’re using an adult account or a child account by checking your account privacy settings via https://account.xbox.com/Settings. If you could access your privacy settings, that would mean that you’re using an adult account. But if you were redirected to a different page, you’re using a child account where you need to be added to a family group because only an organizer or adult account can change a child’s privacy settings.

I went into my settings and "changed" my birthday i.e just filled out the info again, saved it, logged out and back in and it worked.

answer found I guess

Hi LawZ11, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

For this issue simply sign out and sign back in. It will work.

I just gave that a try and it still did not fix the issue.

Hi Francia

I have the same problem and this sadly did not help.