Randomly loosing connection

GoldenPlayz980 · Aug 22, 2018

Hello, I have an Xbox One and I can connect just fine and be playing and I randomly loose connection. I have done all of the test like shutting it down checking internet connection etc and nothing helps. I just got a new router as well to see if that was
it but still loosing connection. There are other items in the home that do not loose connection only the Xbox One

any help would be appreciated

Thanks

:)

Miss Kleo · Aug 22, 2018

Loosing Connection

Hey snake31617! If you do continue to have issues with your connection, can I have you review our start here sticky (forums.xbox.com/.../155724.aspx) and post
back with the details requested in bold? That will let us get right into troubleshooting.

Haakan · Aug 22, 2018

Loosing Connection

Have you tried this guide:

forums.xbox.com/.../155724.aspx

PalmettoBling · Aug 22, 2018

I'd be happy to help troubleshoot. How is your Xbox One connected to your router? Wirelessly or wired?

If wired is it directly connected to the router? If wireless, do you know the band (5GHz or 2.5GHz for example) it's connected on? Do you know how many devices you have connected wirelessly and/or wired?

Also when are you seeing the disconnection, is it during regular intervals, like consistently 15 minutes after playing, or does it seem more random?

Something else to look at, would be to open the ports used by Xbox Live, and listed

here on your router.

Let us know and we'll see what we can do next!

PalmettoBling

I'd be happy to help troubleshoot. How is your Xbox One connected to your router? Wirelessly or wired?

If wired is it directly connected to the router? If wireless, do you know the band (5GHz or 2.5GHz for example) it's connected on? Do you know how many devices you have connected wirelessly and/or wired?

Also when are you seeing the disconnection, is it during regular intervals, like consistently 15 minutes after playing, or does it seem more random?

Something else to look at, would be to open the ports used by Xbox Live, and listed

here on your router.

Let us know and we'll see what we can do next!

bigfatkahuna

I had set it to automatic. When I changed to HDMI and back to automatic it gave me only 1440p as an option. I then checked allow 4K in order to get 4K back. It keeps happening randomly. As well as the fact that the controllers loose their connection.

ShawnTheGreat74

As of February 3 2014, I am still loosing data randomly on this game, so still issues.

CyTeK1978

you should check what is the Problem,

loosing WiFi connection

loosing live connection

loosing Internet connection

Cheez-21BAE529-F0FC-

I have a similar issue with my old Belkin router, it would just randomly restart on me. Here are some things to look out for...

1. Is it just your XBOX that is loosing connection, or is it all the devices connected to your router?

2. (This one may sound silly) If you have a wireless landline phone in your home, check to see if you loose your internet connect when the phone rings. It turns out that one of my phones was interfering with my router when it would ring.

3. Also do what FireSlayer stated above, when you loose your connection check the status lights of the router.

I would suggest doing a factory reset on your router first, and if you have no success try changing the frequency of your router.

Randomly loosing connection