Randomly happened

Thanks for taking the time to answer my questions.

Nikki, as your account itself don't have restrictions and you are alone in your family group (https://account.microsoft.com/family/home), I can recommend reporting the problem to Microsoft in case something similar occurs to you unexpectedly again.

You can report a problem with the Xbox Cloud Gaming feature by tapping on your profile > tap on "Give feedback".

Additionally, you may find helpful removing and re-adding the cloud gaming bookmark on your iPad, and cleaning your browsing history and cookies for Safari via iPad Settings > Safari.

Adult account. I only use it alone. I have no children. I only have access to it. I was playing last night no problems then this morning this happened.

You're welcome Nikki!
Thanks to you for your attention.

I will try these things thanks for your assistance!

Hello, Nikki M. I’m Arturo, and I’ll be glad to provide assistance with your concern today.

Would I know if your account is a child account, or if there is someone else in your family group?

https://account.microsoft.com/family/home

In addition to that, I want to ask if you still have the problem, or you didn’t experience it again?

Thanks for your time.

Regards,

Arturo.