Random Ping spikes

Zachsgamertag2 · May 18, 2018

Recently whilst playing fortnite every 3-4 minutes my ping will jump from 40-50ish to 1000+ for aboout a 10 second period deeming me essentially useless. Just looking for some help to see if it may be a problem with my system itself or something with my
connection perhaps. Any help would be much appreciated thanks. I should add that i wanted to see if this was a problem with my connection so i observed my brother playing a couple games of fortntie on his ps4 and this hadn't happened a single time for him.

:)

XBF Amber M · May 18, 2018

Ping Spikes

Hi War and Leisure!

Thanks for reaching out! Based on what information you've given us so far, I'd recommend what OK Fowl did, which is our

slow performance solution for situations like this, or use a straight up Ethernet connection instead of wireless. If you try all the options in that wizard and are still experiencing ping spikes, you may wish to
contact Xbox Support directly to chat with a virtual agent in real time or request a call back via phone.

Hope this helps out!

War and Leisure · May 18, 2018

Ping Spikes

Hello,

I've been dealing with frequent online multiplayer ping spikes on the Xbox One X and can't seem to pinpoint what's causing them. Multiplayer games played on my PlayStation 4 don't leave me with the same experience, so it seems like it's isolated to Xbox.
These spikes also occurred on my Xbox One under two different routers. Given how my primary use for the service is competitive gaming, this is quite infuriating. Interruptions are either two seconds or ten seconds long. Here's some network-related info:

Download Speed: ~65mbps

Upload Speed: ~6mbps

Wireless Strength: 100%

IPv4 & IPv6

NAT: Open

ISP: Charter Spectrum

Router: Netgear R7800

How can this be fixed? Please note a wired connection is not an option. Also, my console is in the Insider program.

Thanks!

OK Fowl

This page has some useful steps to help with slow network performance:
https://support.xbox.com/en-US/xbox-one/networking/slow-performance-solution

yanos101

@mikity: try searching for games with the DLC disabled(press select when you loaded up mp). also what is your upload and download speed?

you should find games between 75-100ms, if you don't then i would call my isp and have a line check up.

a tired old guy

You realize doing a speed test while you are playing would be almost like running one while downloading a movie or something. Your game is eating up the bandwidth. Other games dont each so much.

Lag comp has absolutely nothing to do with your actual connection to the internet.

Best suggestion .... watch the search ping. Whenit hits 100, back out and search again.

x Erratic o

Same thing here OP with the exception that my ping normally sits around 50.

a tired old guy

I've never seen a ping search go over 150 ............... once it hits that it starts over again not listing the ping.

Random Ping spikes