Random charges by 'Microsoft *Xbox'

CheekyCoco10 · Jan 28, 2018

On my online banking statement, it says that I've been charged £11.99 by Microsoft *Xbox however on my microsoft payment history, no such payment took place so have I been billed wrongly or is my bank card being used by someone else.?

:)

Miss Kleo · Jan 28, 2018

Random charge

Hey Cpl OReilly! I'm very appreciative of your willingness to help! Thanks for being so generous and thorough with your advice. I do have one request, however. In the future, please remember to check the time stamp of the original post and don't bump threads
that are months old. It is likely that these issues are older, already resolved, and not likely to help the OP.

The Viral Cyrix · Jan 28, 2018

random charge

If you sign into your account at account.microsoft.com and view payments and purchase history you should see what this charge was for. If you feel the charge is an error you can contact billing support on 08005871102 in the UK

Smwutches · Jan 28, 2018

You'll want to contact support and speak to billing for assistance. Contact Us | Xbox Support

DrakeFender

If I block this random charge will it block all Microsoft charge

Smwutches

You'll want to contact support and speak to billing for assistance. http://support.xbox.com/contact-us

[ A J ]

Hi, Exced! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

Do you, by any chance, have other Microsoft accounts this subscription could've been purchased through? perhaps a family member's?

A) If you don't see this charge in your order history, it means the subscription was purchased from a different account. I'd highly suggest checking all the Microsoft accounts in your household.

• Once you find the charge for this subscription, go to https://account.microsoft.com/services

• Select "Cancel subscription"

• If you choose "Cancel subscription" and you’re eligible for a refund, you’ll be provided with two options: "Don’t charge me on (next renewal date)" and "Cancel immediately and get a refund".

• Select the latter if you want to refund the subscription.

* Please refer to the "Refund Policy" section of the following link if you are not presented with the "Cancel immediately and get a refund" option: https://support.xbox.com/en-US/help/subscriptio...

B) If you are sure this subscription wasn't purchased by you or by anyone in your household, then please contact your financial institution so they can help with fraudulent transactions.

___________________

Please let me know if you have any questions.

Best regards.

crazydude1965

I found in the past if I used a code for online services on Xbox or took up a offer it automatically turned on auto billing when subscription ran out check your account and see if this is case. Hope this helps

onyxishere

Exactly as above. You can check billing.microsoft.com to see the charge on your account.

Random charges by 'Microsoft *Xbox'