Random charge popped up and it doesn’t show in order history

Discus and support Random charge popped up and it doesn’t show in order history in XBoX Games and Apps to solve the problem; I logged on today and noticed fortnite crew was renewed I had recurring billing off and it doesn’t show up in my order history so I can’t refund it... Discussion in 'XBoX Games and Apps' started by Nik Holy, Dec 26, 2023.

  1. Nik Holy
    Nik Holy Guest

    Random charge popped up and it doesn’t show in order history


    I logged on today and noticed fortnite crew was renewed I had recurring billing off and it doesn’t show up in my order history so I can’t refund it what can I do ??

    :)
     
    Nik Holy, Dec 26, 2023
    #1
  2. MarvinaPerez Win User

    Random charge popped up and it doesn’t show in order history

    Hi, my name is Marvina and I will be happy to help you.

    I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Shakiru, recommends the following steps for a solution.

    I understand that the charge you were debited for does not appear in your order history, oh sorry about this.

    Sorry, have you checked the Services and subscriptions page in your Microsoft account? See more with this link: https://account.microsoft.com/services?ref=officesupport

    However, if you haven't checked it, here's what you should do:
    -Go to your Services and Subscriptions page.
    -If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription.

    -Review the details under the Services and Subscriptions heading.
    -If you see a circular arrow, then your subscription is set up for recurring billing unless you turn off recurring billing or cancel it beforehand. The following charging information shows when you will be charged next and for how much.
    -If you see Expires on [date], your subscription will expire on that date unless you renew.

    Information source (credits):
    https://answers.microsoft.com/thread/3e5786bc-ca54-4993-b149-657259b93703

    Best regards,
    Marvina.
  3. Acxlyte Win User

    Not received apex coins

    purchase doesn’t appear anywhere on xbox order history but was still charged, can’t find it anywhere
  4. Angr78 Win User

    Redeemed cdkeys code not showing up in order history

    Wow, a hard reset helped there, and game is now ready to install! Perfect :)

    It still doesn’t show up in my order history though, but yay anyway !

    Thanks a lot!
  5. OpticRJames Win User

    I made and bought a controller using xbox design labs and never got a conformation email, but they took the money from my account.

    If there is no charge showing up on your order history then it means that you weren't charged for it. If you were charged by your bank, please contact them to dispute the charge and inform them that you are not seeing any completed charge for it.
  6. xXCOOLGUY450Xx Win User

    Tried buying a game but it it came up with a error message

    It doesn’t show in my order history and my money is yet to be refunded and it has been over 24hrs
Thema:

Random charge popped up and it doesn’t show in order history

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