quiero devolver un juego[Translation-I want to return a game]

Hi Jose,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Pensando que era el juego,instale fue un complementó y lo quiero borrar por que decidí no instalar el juego

[Translation - Thinking it was the game, install it was a complement and I want to erase it because I decided not to install the game]

Pero si es un descuento del juego?El caso es que me quiero comprar UN Assassin's Creed que con Gold baja el precio a 10 euros.Tendré el juego para siempre o no?

[Mod Translated - But if it is a discount of the game? The fact is that I want to buy UN Assassin's Creed that with Gold lowers the price to 10 euros. Will I have the game forever or not?]

Hi Raziel,

For further assistance with Gameflux, we recommend that you contact Steam support directly on this

link.

Should you have any other queries, you can contact us anytime.

I tried to reimburse for the link you sent me, but when I complete the request it says:

"The following items were removed because a refund request has already been submitted. If you requested only one item, we cannot process this request."

In that case, what should I do?