Quiero cancelar una suscripción caducada

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Hi There,

Is there an outstanding balance on your account? If there is this needs to be settled before you can cancel and add another subscription.

Hola, como se puede cancelar una suscripción de gold de 1 mes que tiene renovación mensual?

[Translation: Hello, as you can cancel a subscription of gold from 1 month having monthly renewal?]

Hey there Cripton167.

If you've turned off automatic renewal your subscription should end until you choose to pay for it again or use a prepaid code.

Reinstalé, ahora aparte del error anterior, aunque inicie sesión y en mi perfil me muestre que renové la suscripción el 12 de marzo, cuando quiero instalar un juego me pide que me una a game pass como si no estuviera suscripto