Quiero cambiar direccion de correo vinculada por error a juego minecraft[Translation-I want...

quiero cambiar la tarjeta de credito por otra

[Translation: I want to change the credit card on the other]

Hi John,

Thanks for the reply. The primary alias, is the email you sign in with. If it is the Mojang account you are wanting to change you need to reach out to them. The link I provided last post is how to change the primary email on the Microsoft account. So if
your account is the one with the game, this is the account you would need to change the email on since you do not want your son playing on that account. However, since this is your primary email/account What you are needing, is transferring the game to your
sons account, which is not possible. Also, since your email is a Hotmail account, if you remove the email it will be deleted permanently. This is why I suggested the refund, as the game was redeemed on your account. Need any further explanation please reply
back.

Thanks,

Brad

Hello John,

Thanks for the reply. Sorry about that, I was giving you the easiest resolution to the issue. Reason being, is you can

change the primary alias. However, you will lose your account. There is no way to transfer content from one account(yours), to your sons. So that is why I gave you the refund process as that would be the best option in this case.

Thanks,

Brad

Hello John,

Thanks for coming to the forums. You can request a refund for the game and then purchase under your sons account.

Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

aja.

¿El alias primario qué es? Su nombre de jugador? No entiendo.

¿Su cuenta mojang con Gmail?

Es una cuenta totalmente nueva. Todo lo he creado para comprar este juego. Mi hijo no tenía anteriormente cuenta Mojang, ni correo Gmail, ni correo Hotmail. Ahora sí lo tiene, pero todo es nuevo. Tampoco tenía nick de jugador.

Puede explicarme mejor esta opción, me gustaría intentar esto si fuera posible y no molestar a la tienda con reembolsos.

Gracias por su amabilidad

[Translation-Aja.

What is the primary alias? Your player name? I don't understand.

Your mojang account with Gmail?

It's a whole new account. I created it all to buy this game. My child didn't previously have Mojang, Gmail, or Hotmail mail. Now he does, but everything is new. He didn't have a player's nickname either.

You can better explain this option to me, I would like to try this if possible and not disturb the store with refunds.

Thank you for your kindness]