Questions about Xbox Series X repairs sent to the repair center in El Paso, Texas

Hello, how are you? Hope you're well. My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

Hello again EugeneGriffin, I spoke to you a few days ago about your Xbox Series X here in the community. About your doubts, unfortunately, the repair center and Microsoft do not usually inform the problem found or the solution they used to solve the defect.

*Thank you in advance for contacting me, I hope this can help you. Let me know if you have more questions, please.

I believe so, if the same serial is displayed it will be the same console.

Please keep in mind if.they replace.q console.they remove the old.one

It's only when you sell a console.to someone else it stays on till the other person reregisteres it.or you remove it from your devices

If it's.the same.serial.number as the previous mailing label yes it's the same console

Hello MateusFontana.

Yes I remember speaking with you the other day. Thanks for the quick response.

Hello Mateus.

Instead of creating a new post for one question I am going to ask you in this post. I hope you can see it and respond to me.

Some people have reported that when they send their Series X for repair they can tell when they are receiving a different console because a new serial number will appear on their Microsoft accounts under devices. My account still only shows my original console and only that serial number. Am I to assume that I am receiving my original console back from repair?