Question: How do I change the payment method on a game I pre-ordered on my Xbox One X?...

Hi, Thomas! thank you for reaching out.
My name is AJ, I'm an Independent Advisor for the Xbox Community.

I understand you have some questions regarding your pre-order.
If the first billing attempt for your pre-order fails, there will be another attempt at a charge on the same payment method a few days later. Payment for your pre-order will not be automatically taken from your available Microsoft account balance.

Please refer to the following instructions if you'd like to change the payment method you chose for this pre-order:

• Sign in to your account at https://account.microsoft.com/billing/orders
• Find your pre-order.
• Select "Change payment method"



Please let me know if you have any questions.
Best regards.

Hello Roberto how are you?

My name is Ezequiel I'm an Independent Consultant.

No problem, your English is great, English is not my native language either.

If you still have the pre-order activated, don't worry that Xbox will try to charge you a new payment attempt.

We tried to collect a payment that was unsuccessful. If you don't want to miss out on your pre-order or incentives, please follow the steps in the received message or the steps below:
Log in to your account and go to your order history.
Locate the game you ordered and select Change payment method.
On the Choose another payment method screen, you can choose a different payment method or add a new one.
If you have no other payment method, we will attempt to collect payment via the payment method you registered again before the game launches. Your pre-order will be canceled if not successful.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/pre-order-faq

Hello SathishKumarsdfgsfg how are you?

My name is Ezequiel I'm an Independent Consultant.

Yes, you can pay for the game with your account balance.

We tried to collect a payment that was unsuccessful. If you don't want to miss out on your pre-order or incentives, please follow the steps in the received message or the steps below:
Log in to your account and go to your order history.
Locate the game you ordered and select Change payment method.
On the Choose another payment method screen, you can choose a different payment method or add a new one.
If you have no other payment method, we will attempt to collect payment via the payment method you registered again before the game launches. Your pre-order will be canceled if not successful.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/pre-order-faq

I found pre-ordered game but There is only apply code, nothing to change **** payment method even in order history i cant change it

Hi, Liam! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

Unfortunately, there is no way to know exactly when the second billing attempt will happen. If the second billing attempt happens before you can pay for the game and your pre-order is canceled, you could try pre-ordering the game again before the game is released.

Additionally, please keep in mind that you can always change the payment method you chose for this transaction. To do so:

- Sign in to your account and go to your order history.

- Find the pre-ordered game and select "Change how you pay".

- On the "Pick another way to pay" screen, you can either choose a different payment method or add a new one.

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I hope this helps!

Best regards.