Question about the warranty for Xbox Elite 2 controller, which has paddle problems

To be very, very clear, the problem is that the newest firmware updates to Xbox elite 2 controller has broken the functionality of the paddles. As of the latest firmware, the paddles are completely disabled when in default profile. The paddles used to work in default mode, and now they don't. Steam can corroborate this: last year Steam added functionality to customize the outputs of the elite controllers paddles, which means that the paddles used to output a unique signal instead on only emulating other controller buttons.

A quick internet search reveals numerous accounts from users who had used steam to customize the paddle outputs, proving that the paddles used to work. You can also see a growing number of recent complaints from Elite controller users who are realizing that their paddle inputs are now broken. This is not an isolated occurrence, the elite controller was broken by the latest firmware updates, and people are realizing it.

The changes made to the Xbox elite 2 Controller paddles in the latest firmware updates NEED TO BE REVERTED.

I can confirm that the Xbox Elite 2 controller has issues with conducting electricity through the paddles.

I am getting shocked as well.

The Xbox Elite 2 controller needs to be recalled immediately.

Hello NICK CLEVELAND,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to use the Xbox Elite Series 2 paddles and it has stopped working. Let us check on this together and sort this out in timely manner.

Have you tried checking if the paddles were locked? Try pressing the Pair button ((( twice. The controller will vibrate to confirm the unlock/lock. Although this is not yet available to Xbox Elite Wireless Controller 2, this is worth a shot. Learn more here: Lock the paddles on your Xbox Elite Wireless Controller | Xbox Support

If it did not work, this could mean that you may need to swap/adjust the paddles. Please use this guide: Swap removable parts on your Xbox Elite Wireless Controller Series 2 | Xbox Support

Otherwise, you may need to check the device's warranty, to send the controller for a repair if under warranty. Please see guide: Getting your Xbox device serviced | Xbox Support

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

This was my only complaint about this controller. Fortunately the paddles from my spare Elite 1 fit and work perfectly. I was hesitant at first as I discovered the joysticks weren't compatible from the elite 1 to the elite 2 but the paddles do work. I've
been playing with the bigger paddles on my elite 2 since Thursday afternoon and I haven't noticed or had any issues.

To answer your questions:

-Yes. The controller is up to date.

-Playing CoD: Black Ops 3 mostly, my friend also has a Elite Controller, and he does not have a problem.

-Switching back & forth between slot 1&2 doesn't work, but using the sync button to turn off and on the paddles fixes it.