Question about Service Order

Discus and support Question about Service Order in XBoX on Consoles to solve the problem; Hello I have sent my Elite 2 Controller to the repair centre in Frankfurt via UPS using the prepaid label. It was due to be delivered yesterday but... Discussion in 'XBoX on Consoles' started by AGGY RegulatoR, Dec 22, 2020.

  1. AGGY RegulatoR
    AGGY RegulatoR Guest

    Question about Service Order


    Hello

    I have sent my Elite 2 Controller to the repair centre in Frankfurt via UPS using the prepaid label. It was due to be delivered yesterday but was delayed with UPS claiming that it was because of the Eurotunnel Delays despite my package already being in Frankfurt.

    It is due for delivery by the end of the day today but I am not confident.

    My concern now is because we are coming up to Xmas and I have 30 days for the controller to be scanned before the service order is cancelled, I believe this is going to come very close especially if UPS are not being truthful about it’s actual whereabouts.

    Its not my fault that there has been delays, I shipped my controller 1 day after receiving the prepaid label. Can I get any assurances on this matter? The controller is not cheap and the fact it has stick drift after 2 months is a complete joke.

    Also I would use the online chat option for this but it says Xbox dont have a team to offer this service!

    Thanks

    Dan

    :)
     
    AGGY RegulatoR, Dec 22, 2020
    #1
  2. MeanPotatoChip Win User

    A few questions about a service order.

    Hello there,

    The whole repair process(includes shipping) can take a estimated 2-3 weeks. You can check the status of your order at
    https://myservice.xbox.com Click
    Check the status of a service order
  3. Smwutches Win User

    Service order question

    We wouldn't know for sure here on the forums, but it is typical for them to send a refurbished console as a replacement since it gets a console back to you quicker than fixing yours and sending it back.
  4. justasecsir34 Win User

    dropped controller

    "After Device services receives your submission, they’ll send you a service order number and an order confirmation email that includes shipping or drop-off instructions"

    This is a part I copied from the link you sent and I have a question about this part. Is it possible to get this "service order number and an order confirmation" email via phone number?

    (It sounds really stupid and useless but I still need to know)
  5. xxJG0Dxx Win User

    Question about pre-orders

    Hello ,

    You should see progress on your extra VIP star offer shortly. Again, apologies for the inconvenience.
    Thankyou for all the help. Appreciate it :)
  6. xxJG0Dxx Win User

    Question about pre-orders

    Hello ,

    We are investigating this purchase. Did you make this purchase from your console or from a computer?
    I purchased from my console
Thema:

Question about Service Order

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