Question about return policy

You should contact gamestop about their return policies

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community. Unfortunately, if the purchase of the game is more than 14 days past, it may not be possible to request a refund, but you can try. Use the link below to try to request a refund.

https://support.xbox.com/en-us/help/subscriptio...

* Thank you in advance for contacting, I hope this can help you.

Yeah it was a new system. Return to place of purchase and exchange. Instead of moaning because you have no idea about return policy.

sorry vote, but most retailers only have a specific alotted time for returns. usually about 2 weeks. after the return policy expires, it must be returned to xbox for repair.

Go to the retail store you purchased this from as you will get the best results that way. If it has only been less than 90 days, depending on the return policy they should be able to help you out.

Unfortunately the store in question only has a 15-day return policy on electronics, otherwise I would just take it back for a refund. However I have contacted the customer care department by email about the defective product and am hopeful for a positive
response.