question about refunds

Discus and support question about refunds in XBoX Games and Apps to solve the problem; i recently bought the wrong bundle for a game and xbox said ill get my refund soon but i was wondering am i stull able to play the game while my refund... Discussion in 'XBoX Games and Apps' started by Miguel Saavedra1, Sep 30, 2022.

  1. Miguel Saavedra1
    Miguel Saavedra1 Guest

    question about refunds


    i recently bought the wrong bundle for a game and xbox said ill get my refund soon but i was wondering am i stull able to play the game while my refund is in progress or do i have to wait until i get refunded.

    :)
     
    Miguel Saavedra1, Sep 30, 2022
    #1
  2. Vardagul Win User

    question about refunds

    Hi Dan! My name is Darhlene and I'm more than happy to help you!

    Please check all of your Microsoft Accounts at https://account.microsoft.com/
    then go to the Payment & billing tab then check your order history.

    If you have found the Gamepass subscription you may be eligible to cancel your recurring subscription and request a refund, but not all subscription purchases are eligible for a refund. If you qualify for a refund, you will see the option to cancel immediately and request a refund when reviewing your subscription status.

    To learn more about subscription refunds, please check this link:
    https://support.xbox.com/en-US/help...ions/cancel-recurring-billing-or-subscription

    If you don't see your subscriptions, but you still have a charge for this one. Make sure that you’re signed in to the Microsoft account that bought the subscription. If you’re sure that you’re signed in to the correct account, check your purchase history:

    https://support.xbox.com/en-US/help...g-payment-updates/check-xbox-purchase-history

    If you’re certain you shouldn’t have Xbox subscription charges, contact your financial institution so that they can help with a possible fraudulent transaction.

    Kind Regards,
    Darhlene
  3. [ A J ] Win User

    question about refunds

    Hi, Miguel! thank you for reaching out.

    My name is AJ, I'm an Independent Advisor for the Xbox Community.

    I understand you have some questions regarding the refund process.

    If this is just an add-on bundle and the base game is not part of the order you are refunding, then you should be able to keep playing throughout the refund process.

    Please let me know if you have any questions.

    Best regards.
  4. HyperVenom523 Win User

    Question about a failed refund

  5. M3tal Daz3 Win User

    Question about a failed refund

    For this issue you would need to contact xbox support: (800) 469-9269 if you're in the US/Canada or http://support.xbox.com/contact-us
  6. MetalNutz Win User

    Questions about a refund ticket

    If you have your case number I would follow up with support just to be safe.
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question about refunds

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