Question about broken xbox exchange

You will need to provide the shipping materials when you send your console back. The only time they provide a box is for a company-directed recall, such as the first-gen Xbox 360 red-ring-of-death repair program.

Hiya!

Paul from the Xbox Forums Team here to assist, it sounds like you have a question about sending in a console for repair. Unfortunately you will have to supply your own box when sending a console in for repair. You should receive an email when you start the
repair process on how to pack and ship your console.

Happy Gaming!

Paul Xbox Forums Team!

Hi there Hawkeye,

Thanks for reaching out. I'm really sorry to hear about the issue with the current Xbox One Standard exchange repair. I truly recommend to contact
Customer Supportfor further assistance. If you haven't already, try this article:
Help with your existing Xbox or Kinect service order.

Hope this helps.

Hello XBF Crystal P,

Thanks for replying.

I have been in constant contact with support. The latest information is they told me that they are currently conducting an investigation with regards to the package. I can't understand why they don't just send me the replacement console, unless they are attempting
to repair my console. Someone suggested that they might be trying to source a project scorpio edition console. Right now i would be happy with a regular xbox one x console.

My last contact from support was friday the 22nd of february. I will be contacting them again this week if i don't hear anything.

It will be 3 weeks tomorrow the 26th since my console was delivered to the repair center,

i think enough time has passed now to have have had this resolved.

Thanks again...

This is pretty common. There is process to things and a checklist to go through before it's sent back. Also depending on the repair needed that can also play a part. While it "appears like they are doing nothing" That's definitely not the case.
They just haven't finished the repair order yet so they don't have any updates.

I appreciate your reply. But in all fairness if the process and checklist was carried out correctly the first time i sent the console in for repair i wouldn't be here now.

Bear in mind it was supposed to be repaired back in january. This is an exchange for a different console, so i don't know what checklist they would need to perform.

They can "repair" a console in 2 weeks, but it takes checklists and who knows what to do an exchange.

I'm not trying to be smart, but it all just seems ludicrous to me.

Hi there Hawkeye,

Thanks for reaching out. I'm really sorry to hear about the issue with the current Xbox One Standard exchange repair. I truly recommend to contact
Customer Supportfor further assistance. If you haven't already, try this article:
Help with your existing Xbox or Kinect service order.

Hope this helps.