Query of when I'll recieve preordered rewards points

Preordered dead rising 4 through the Xbox live preorder rewards program, was told by support I would recieve 15,000 rewards points in 7 days, it's now longer than 7 days, when will I recieve rewards point for my preorder?

:)

 

Missing 45,000 points!

I recently preordered Gears of War 4 to recieve 15,000 points. Then Skyrim for 15,000 pionts and Dragonball Xenoverse 2 for another 15,000 points. It's been months and I still haven't seen any of my xbox reward points! Where have they all gone and how can
I recieve them as none of them are appearing in my rewards page or my on my xbox.

 

Missing Rewards

Hello,

I have not recieved my 4000 rewards points for yhe summer spotlight promotion despite having bought the 59.99 edition of Fortnight.

I have also yet to recieve the 15,000 rewards points for preordering 3 games. I preordered and purchased Agemts of Mayhem, Shadow of War, and Destiny 2.

Please rectify this as soon as possible.

Regards,

 

The 15,000 credits are given 10-15 business days after the game ships as long as you preordered from microsoftstore.com

 

Hello VaultDweller420,

Since you ordered a digital copy instead of a physical (disc) copy off MicrosoftStore.com, your purchase was not eligible for that offer.