Quantum Break Windows 10 Code for Pre-Ordering Xbox One version hasn't arrived

Discus and support Quantum Break Windows 10 Code for Pre-Ordering Xbox One version hasn't arrived in XBoX Sales and Promo to solve the problem; Promotion Details: The promotion was if you pre-ordered Quantum Break for Xbox One you would get a free Windows 10 code for the same game Date of... Discussion in 'XBoX Sales and Promo' started by vercetti757, May 29, 2016.

  1. vercetti757
    vercetti757 Guest

    Quantum Break Windows 10 Code for Pre-Ordering Xbox One version hasn't arrived


    Promotion Details: The promotion was if you pre-ordered Quantum Break for Xbox One you would get a free Windows 10 code for the same game

    Date of Purchase: April 04, 2016 around 6pm PST

    Promo Item(s): The free code I have not received is for Quantum Break for Windows 10 through the Windows Store

    I would appreciate any help looking into this. I chatted with Xbox Live support and they verified that my purchase made me eligible for the promotion. I waited 8 weeks as noted in the Stickied Thread in this forum just to be safe.

    Thank you!

    :)
     
    vercetti757, May 29, 2016
    #1
  2. Mister Beep
    Mister Beep Guest
    Quantum Break Pre-Order never received Alan Wake American Nightmare and Quantum Break PC code

    Pre-ordering a code to redeem the digital version of Quantum Break through the Xbox Store before the launch of Quantum Break (which was April 5th, 2016) would have included the digital pre-order bonuses. However the disc version would not have been eligible.

    Again, sincere apologies for any frustration this may have caused. For more information, check out the
    Quantum Break on Windows 10 FAQ. I'll quote the relevant piece below:

     
    Mister Beep, May 29, 2016
    #2
  3. Nove11a
    Nove11a Guest
    Haven't Received Alan Wake Code for Preordering Quantum Break

    Hello There,

    I still haven't received my Alan Wake code for pre-ordering Quantum Break. I have received the American Nightmare code and the Quantum Break windows 10 code.

    Can you help me out please?
     
    Nove11a, May 29, 2016
    #3
  4. DarthRaitu
    DarthRaitu Guest

    Quantum Break Windows 10 Code for Pre-Ordering Xbox One version hasn't arrived

    Hey UnfeignedSpark8

    Sorry to hear you haven't received your code, and you're right to post here as phone and chat support don't deal with promotional codes, so forum support are best placed be able to help. You've posted this question in the correct category, so they should
    be able to send you the code(s) again and either PM you or let you know through this thread that this has been sent.

    Please also note that the Xbox Forum staff will not provide new codes for this, they will only retrieve previously issued codes.

    The Xbox Forum staff work Monday to Friday, 9:00AM PST – 5:00PM PST. For this reason, please allow up to 3 working days to receive a response on your forum post.

    Please do not bump your thread, or start a new thread. This will allow Xbox Forum staff to get to you quicker.

    Let me know if there's anything else I can help with,
     
    DarthRaitu, May 30, 2016
    #4
  5. Mister Beep
    Mister Beep Guest
    I've sent you a Forums Private Message. You can check those by clicking here.
     
    Mister Beep, May 30, 2016
    #5
  6. Mister Beep
    Mister Beep Guest
    I've sent you a Forums Private Message. You can check those by clicking here. Quantum Break Windows 10 Code for Pre-Ordering Xbox One version hasn't arrived :)
     
    Mister Beep, Nov 3, 2018
    #6
  7. Mister Beep Win User

    Quantum Break Windows 10 Code

    Hey Aldazar83,

    If you purchased Quantum Break digitally after April 4th 2016, you will not be eligible for the Windows 10 code as that was specifically a pre-order offer. Since Quantum Break is not an Xbox Play Anywhere game, purchasing Quantum Break on Xbox One after
    that date does not unlock the Windows 10 version.

    Hope this helps clear it up!
  8. Mister Beep Win User

    Haven't received my Quantum Break windows 10 code

    Hey there,

    Unfortunately the Windows 10 version of Quantum Break is only included with digital pre-orders, Quantum Break on Xbox One codes redeemed by April 4th 2016, and with Quantum Break Xbox One bundle's purchased in US, UK, and Canada. For more information, please
    check out the Quantum Break on Windows 10 FAQ.

    Free Quantum Break Windows 10 game offer valid with pre-order of digital copy of Quantum Break for Xbox One, by April 4, 2016, from Xbox Store, Xbox.com, participating retailers, or inside Quantum Break Xbox One console bundles, while supplies
    last (physical game discs and bundles with Quantum Break game discs are excluded from this offer). Quantum Break Xbox One codes purchased at retail and inside bundles must be redeemed on the console or at Xbox.com by April 4, 2016 11.59 PM Pacific Time. Windows
    10 game redemption code will be sent via Xbox system message around the week of April 5, 2016. (In US, UK and Canada, codes with pre-order of the Xbox One Special Edition Quantum Break Bundle can be redeemed by April 10th, 2016, 11.59 PM Pacific Time.) For
    Windows 10 game system requirements see www.quantumbreak.com/windows10. Offer available in all Xbox Live markets except China.
  9. Mister Beep Win User

    Quantum Break Pre-Order never received Alan Wake American Nightmare and Quantum Break PC code

    Pre-ordering a code to redeem the digital version of Quantum Break through the Xbox Store before the launch of Quantum Break (which was April 5th, 2016) would have included the digital pre-order bonuses. However the disc version would not have been eligible.

    Again, sincere apologies for any frustration this may have caused. For more information, check out the
    Quantum Break on Windows 10 FAQ. I'll quote the relevant piece below:

    Free Quantum Break Windows 10 game offer valid with pre-order of digital copy of Quantum Break for Xbox One, by April 4, 2016, from Xbox Store, Xbox.com, participating retailers, or inside Quantum Break Xbox One console bundles, while supplies
    last (physical game discs and bundles with Quantum Break game discs are excluded from this offer). Quantum Break Xbox One codes purchased at retail and inside bundles must be redeemed on the console or at Xbox.com by April 4, 2016 11.59 PM
    Pacific Time. Windows 10 game redemption code will be sent via Xbox system message around the week of April 5, 2016. (In US, UK and Canada, codes with pre-order of the Xbox One Special Edition Quantum Break Bundle can be redeemed by April 10th, 2016, 11.59
    PM Pacific Time.) For Windows 10 game system requirements see www.quantumbreak.com/windows10. Offer available in all Xbox Live markets except China.
  10. Mister Beep Win User

    Quantum Break Pre-order code

    Hey Asinine47,

    The disc version of Quantum Break is not eligible for the Quantum Break on Windows 10 code. For further information, check out the Quantum Break on Windows 10 FAQ. Since the disc version
    is not eligible, I'm afraid we're unable to assist further regarding this issue.

    Free Quantum Break Windows 10 game offer valid with pre-order of digital copy of Quantum Break for Xbox One, by April 4, 2016, from Xbox Store, Xbox.com, participating retailers, or inside Quantum Break Xbox One console bundles, while supplies last
    (physical game discs and bundles with Quantum Break game discs are excluded from this offer).
  11. Mister Beep Win User

    Quantum Break PC code missing

    Hey there Gurriss,

    The disc version of the game is not eligible to receive Quantum Break on Windows 10, as that specific promotion is for digital pre-orders only. For specific information, please check out the
    Quantum Break on Windows 10 FAQ. Below is the relevant information:

    Free Quantum Break Windows 10 game offer valid with pre-order of digital copy of Quantum Break for Xbox One, by April 4, 2016, from Xbox Store, Xbox.com, participating retailers, or inside Quantum Break Xbox One console bundles, while supplies
    last (physical game discs and bundles with Quantum Break game discs are excluded from this offer). Quantum Break Xbox One codes purchased at retail and inside bundles must be redeemed on the console or at Xbox.com by April 4, 2016 11.59 PM
    Pacific Time. Windows 10 game redemption code will be sent via Xbox system message around the week of April 5, 2016. (In US, UK and Canada, codes with pre-order of the Xbox One Special Edition Quantum Break Bundle can be redeemed by April 10th, 2016, 11.59
    PM Pacific Time.) For Windows 10 game system requirements see www.quantumbreak.com/windows10. Offer available in all Xbox Live markets except China.
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Quantum Break Windows 10 Code for Pre-Ordering Xbox One version hasn't arrived

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