[Q] Cloud Savegames - History

Franz-MartinFrieß · Feb 5, 2016

Hey dear community

Ubisoft destroyed my first XBO experience, by overwriting my profiles (50%-) savegame with the savegame of my girlfriends profile.

That happened while logging out the one and logging in with the other (my) profile.

So Ubisoft had no idea how to help me, neither microsoft chat nor phone support had.

I know, that databases have history functions... I even learned that in highschool, how to implement that. Okay, that's a few years ago.

But I am sure, also Microsoft has still saved my (original, older) savegame in the history of the cloud-savegame database, before the error occured.

But I also understand, the support has no idea, which team within this huge company has the competence to access that history and is allowed to do a rollback for my Xbox live profile.

They even couldn't give me a contact of somebody who can help me with that issue...

Does anybody of you (maybe here are also some microsoft technicians?!) know, who is allowed to do a rollback for certain accounts?

I don't give up my last hope, that somebody exists, who is allowed to do that, as long that history still exists... cause i know it is technical easily possible.

Thx, cheers, fmfreeze

ps: that we all talk about the same thing: with "history" i mean the (more or less) backup database, with which it's possible to do a rollback.

:)

xenocracy_2010 · Feb 5, 2016

Gta 5 Singleplayer Savegames as Copy to the Microsoft Cloud ?

Yes have Tested now, have Delete my Offline Singleplayer Savegame, and...

The Offline Savegame have Synchronisation from Cloud to me.

"Yes Offline Savegame use Update to Cloud and back to the Xbox One

Microsoft Support say all Wrong is an Stupid Humans no Idea on Gta5."

StefanNeubauer · Feb 5, 2016

Can't play my games

it depends on your setup if you can use your stuff offline. in general every gamertag and every savegame can be used offline, in case of savegame use your hdd storage instead of cloud. if you used cloud, you can still copy your savegames to hdd as there
is a local cache for your savegames in cloud settings. games can be used offline under following condition: it does not explicit require internet and it was purchased on your own account.

iNb4 Ownage · Feb 5, 2016

Hey there!

Thanks for the support message.

Once a save game is deleted/overwritten/corrupted, it can not be recovered. The Cloud is your backup and if Ubisoft made you do that, then you would need to contact them about that. There is no special team that can restore saves for you.

Cheers!

iNb4 Ownage

Hey there!

Thanks for the support message.

Once a save game is deleted/overwritten/corrupted, it can not be recovered. The Cloud is your backup and if Ubisoft made you do that, then you would need to contact them about that. There is no special team that can restore saves for you.

Cheers!

ArminatorX

If the game you deleted was a Xbox One game, then your savegame data should be safely stored online in the Xbox Cloud, unless you chose to delete the savegame data from "all" consoles.

If you only deleted the local savegame storage, simply launch the game (after installing it, if necessary), and then let the console synchronize your savegame from the cloud.

If there is a conflict about the local savegame and cloud savegame, make sure to choose the cloud version in the confirmation dialogue.

xXxTorchwoodxXx

Where is the option to manage the harddrive?, There is only the option to delete a complet installation, but no way to delete a savegame that you don't want anymore because you like to start the game with a new savegame and not all games feature a "choose
your savegame" option.

If the savegames are in the cloud, then give us the ability to manage our cloud storage.

xenocracy_2010

Yes have Tested now, have Delete my Offline Singleplayer Savegame, and...

The Offline Savegame have Synchronisation from Cloud to me.

"Yes Offline Savegame use Update to Cloud and back to the Xbox One

Microsoft Support say all Wrong is an Stupid Humans no Idea on Gta5."

StefanNeubauer

it depends on your setup if you can use your stuff offline. in general every gamertag and every savegame can be used offline, in case of savegame use your hdd storage instead of cloud. if you used cloud, you can still copy your savegames to hdd as there
is a local cache for your savegames in cloud settings. games can be used offline under following condition: it does not explicit require internet and it was purchased on your own account.

[Q] Cloud Savegames - History