PvZ GW2 is not working on my pc from cloud gaming

Hi PurpleAvengerHK! My name is Ricardo an independent advisor ready to help you with this situation!

Have you tried using a browser to play the game on the cloud, you can do it by logging here with the account that owns the subscription

https://www.xbox.com/en-US/play

I recommend you use the Edge browser

PvZ gw2 is the game i liked most for this month's games with gold

How could I have forgotten PvZ GW2?! That is on my short list!

Hello @KeelyBrelsford, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still having the same issue, it’s possible that the local save for the game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.

First, delete the local save:

1. Press the Xbox button to open the guide and then select My games & apps > See all > Games.

2. Highlight the game title, and then press the Menu button on your controller.

3. Select Manage game and add-ons > Saved data.

4. Select Delete all to remove the local save of this game, then follow the prompts.

After you delete the local save, restart your Xbox:

1. Press and hold the Xbox button in the center of your controller.

2. Select Restart console, then follow the prompts.

After you restart your Xbox resync your saved games to the cloud. Your saved games are automatically stored in the cloud while you are connected to Xbox Live.

Try playing the game again to see if re-syncing with the cloud corrected the game problem.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose reset and keep my games and apps.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming

Hi,

I'm having the same issue with the same game as well.

I'm not sure what it is because I have done everything you have said and some other options like restarting my Xbox etc.

Is there any other way I can fix this issue?

Thanks.