Puzzle will not open since last Windows 10 Update

Yep. Now mid-October. Always crashed when I finished a puzzle and then tried to open a new one; I had to re-open the program every time I wanted to do the next puzzle. I have bought a dozen or so new collections since I started Jigsaw (with upgrade to Windows
10), but now I have the same problem others mention, namely that my account has been charged, but the collections will not download. After clicking the "Download" button, the square picture for the puzzle says, "Downloading..." but nothing happens --download
indicator bar never gets any color (I've waited as much as an hour). I've been trying for a couple of weeks now to get the two collections I most recently purchased. I've done Windows updates, program restarts, PC restarts, and driver updates.

I have the same problem. When I first got Windows 10, I had no problems downloading any of the puzzles. I had to reinstall Windows 10 about 2 months ago, and since then, I have not been able to download any of the puzzles (99.5% of which I had already purchased
with points). When I try to download any of the puzzles, it crashes.

using latest update in Win 10 puzzle freezes regardless of puzzle size. close out and open app and and experience same symptoms!

very frustrating love the app before the upgrade to larger puzzles. never had the problem before!

Hello!

Thank you for keeping us up to date. You stated that you completed an update. Which type of update was performed? Does this issue occur with every puzzle or a single puzzle? We recommend

making sure Windows 10 is up to date. The article we provided contains steps on how to complete this process. Be sure to let us know the results!

Hi there Fellow Gamers!

Thanks for letting us know about the issue with the Xbox App/Xbox Console Companion app on Windows 10 phones. We believe that we've resolved the issue and it has now become functional for you.

We recommend that if the app you already have installed on your Windows 10 phone doesn't immediately work:

1. uninstall the app,
   
2. restart your phone,
   
3. then reinstall the latest version of the Xbox Console Companion app for your Windows 10 phone.
   

If you do still have further issues following these steps, please create a new thread here on the forums indicating that your issue is pertaining to the
Xbox Console Companion app on a Windows 10 phone and provide as many details as possible regarding any troubleshooting you've done to rectify the issue as well.

We'll be locking the thread at this time; however, should have any other issues in the future we encourage you to again come to the forums for assistance.
Thanks again for your patience and information in bringing this issue to light as it was much appreciated and very helpful.

Happy gaming!