Purchasing in WorldOfTanks has not yet been noted on my Xbox Rewards account

EinLusTiger · Jan 23, 2017

Hello Support Team,

My purchase on Sunday, January 15, 2017 has not yet been noted on my Xbox Rewards account.

I think I have all the prerequisites for this.

It's all about purchasing in WorldOfTanks:

Order 82dd0f1d-17d4-44e3-ae95-b973696aa671

Order f1460a1e-18fc-4601-9c44-972413d07d45

Please look for it.

Thank you very much.

:)

EinLusTiger · Jan 23, 2017

Purchasing in WorldOfTanks has not yet been noted on my Xbox Rewards account again

Hello Support Team,

my purchases on 20th and 25th February 2017 has not yet been noted on my Xbox Rewards account again.

It's all in WorldOfTanks:

Order number 4097641626

amount: 11,99 €

Order number 3478048445 d2313857-aa09-47de-b080-246df74ae6d0 850 Gold: Einsteigerset – Kraken-Edition

amount: 4,99 €

(The promised
Kraken-Edition did not work. Maybe this Problem is on WorldOfTank)

Please look for it.

Thank you very much.

EinLusTiger · Jan 23, 2017

one of my purchase on 20th or 25th February 2017 has not yet been noted on my Xbox Rewards account

Hello Support Team,

one of my purchase on 20th or 25th February 2017 has not yet been noted on my Xbox Rewards account again.

It's all in WorldOfTanks:

Order number 4097641626

amount: 11,99 €

Order number 3478048445 d2313857-aa09-47de-b080-246df74ae6d0 850 Gold: Einsteigerset – Kraken-Edition

amount: 4,99 €

(The promised Kraken-Edition did not work. Maybe this Problem is on WorldOfTank)

Please look for it.

Thank you very much.

XBLRewards8 · Jan 24, 2017

Hello EinLusTiger,

I can confirm that there was an issue regarding those specific purchases, which we are currently working on correcting. Thanks for bringing this to our attention. While our platform team works with our partner for this offer, we will manually adjust your
account to reflect your purchases. You should expect to see all the corrections made by the end of next week. Apologies for the inconvenience.

XBLRewards8

Hello EinLusTiger,

I can confirm that there was an issue regarding those specific purchases, which we are currently working on correcting. Thanks for bringing this to our attention. While our platform team works with our partner for this offer, we will manually adjust your
account to reflect your purchases. You should expect to see all the corrections made by the end of next week. Apologies for the inconvenience.

XBLRewards8

Hello EinLusTiger,

It takes us 96 hours to process information. Your purchase on the 25th has been processed and the Credits are now pending in your account.

XBLRewards8

Hello EinLusTiger,

We have already responded on your previous post at (https://forums.xbox.com/en-US/thread/8ebda1f2-c505-48b7-b86d-d7ebbd90086c).

XBLRewards8

Hello YlraeEnyawMit,

From the FAQ for that offer:

When will I receive my Rewards Credits?

Your Rewards Credits should appear as pending within 15 days of your game’s shipping date.

Since it has not yet been 15 days since your purchase, the Credits have not yet been awarded.

XBLRewards8

Hello some fr0otcake,

From the FAQ:

When and how will I receive my Reward?

Once you’ve completed your required purchase(s) for the game, come back to the FREEdom Rewards page and sign in to your Xbox Live Rewards account. You should see a button that appears by the completed
offer that will prompt you to redeem your Reward and that will take you to a page where all of your prize tokens will be listed. Please note that it can take up to 96 hours after the offer has been successfully completed for it to appear on the site.

Since it has not been 96 hours from your purchase, it is too soon for that purchase to be Rewarded. If you do not see any progress after 96 hours, let us know!

Purchasing in WorldOfTanks has not yet been noted on my Xbox Rewards account