Purchases not adding to star rank or rewards account

Discus and support Purchases not adding to star rank or rewards account in XBoX Rewards & Social to solve the problem; I've bought Battlefield 1 ultimate edition, FIFA 17, Forza 3, Duke Nukem 3D and Axiom Verge, and it seems that none have been added to my star rank and... Discussion in 'XBoX Rewards & Social' started by Daly 54, Nov 10, 2016.

  1. Daly 54
    Daly 54 Guest

    Purchases not adding to star rank or rewards account


    I've bought Battlefield 1 ultimate edition, FIFA 17, Forza 3, Duke Nukem 3D and Axiom Verge, and it seems that none have been added to my star rank and rewards account?!

    Please can you look into my account and see if it can be rectified.

    Thank you.

    :)
     
    Daly 54, Nov 10, 2016
    #1
  2. PRIME SUPREMACY
    PRIME SUPREMACY Guest
    My star rank got reset! My purchases are not registering!

    I have made numerous purchases in December on the Xbox marketplace that have not been registered for my star rank and rewards program. I was almost to a five star rank. After this recent update my star rank got reset to a 4 star and I still have not received
    any reward points for my purchases. Very disappointed
     
    PRIME SUPREMACY, Nov 10, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    clarification My Vip

    Hello PsYkO x HaZe,

    From the FAQ:

    A MyVIP Star Rank is an exclusive feature of Xbox Live Rewards that gives members a certain % back in Rewards Credits for monthly digital purchases made in the Microsoft Store on your Xbox or on Windows (retail Microsoft Store purchases do not apply). In
    order to start earning your % back, you have to unlock your first star by spending at least $300 (or regional equivalent) on eligible content. While eligible purchases you make track towards your year-to-date Star Rank, your MyVIP Star Rank is recalibrated
    each year based on your previous year's spend. As your MyVIP Star Rank grows, so will the % you get back each month. Plus, if you're an Xbox Live Gold member, your percentage doubles, and you can earn up to 10% back each month in Rewards Credits.

    Please note: Purchase minimums refer to pre-tax totals.

    Since you have not made 300 EUR in eligible purchases, you are not eligible for MyVIP payback, since you do not have any MyVIP stars.
     
    XBLRewards8, Nov 10, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Purchases not adding to star rank or rewards account

    Hello Daly 54,

    You received both VIP progress and Credit for these purchases with the exception of Battlefield 1, which was a pre-order, and therefore not eligible for VIP.
     
    XBLRewards8, Nov 11, 2016
    #4
  5. XBLRewards8 Win User

    Purchases not adding to star rank or rewards account

    Hello Daly 54,

    You received both VIP progress and Credit for these purchases with the exception of Battlefield 1, which was a pre-order, and therefore not eligible for VIP.
  6. XBLRewards8 Win User

    No bonus Microsoft Reward points (vip star rank 5) on purchases since transition from xbox rewards

    Hello Lt Boulton,

    As stated in the FAQ:

    What will happen to my MyVIP Star Rank in Microsoft Rewards?



    MyVIP Star Ranks are not part of the Microsoft Rewards program. If you are an Xbox Live Rewards member with a MyVIP Star Rank and you transition to Microsoft Rewards, you will receive special benefits in Microsoft Rewards for a promotional period through
    December 31, 2018. Click here to learn more.

    Since we have not yet transitioned to Microsoft Rewards, there is no reflection of your MyVIP Star Rank in Microsoft Rewards.
  7. XBLRewards8 Win User

    I didn't get any Credits

    Hello SargentDynamit8,

    We only see one purchase on your account on July 23 for 6.75 GBP. A five star rank requires 1200 GBP in eligible spending off the Xbox store. Since you did not spend this amount, you did not reach five stars. Your total spending of 6.75 GBP puts you at zero
    stars. This means that you do not get payback. From our FAQ:

    What is MyVIP?

    MyVIP is an exclusive feature of Xbox Live Rewards that gives members a certain percentage back in Rewards Credits for monthly purchases made in the Xbox Store. In order to start earning MyVIP, you have to unlock your first star by spending at least £200 on
    eligible content. While eligible purchases you make track towards your year-to-date Star Rank, your MyVIP Star Rank is recalibrated each year based on your previous year's spend. As your MyVIP Star Rank grows, so will the percentage you get back each month.
    Plus, if you're an Xbox Live Gold member, your percentage doubles, and you can earn up to 10% back each month in Rewards Credits.

    Please note: Purchase minimums refer to pre-tax totals.
  8. Gixxer17 Win User

    My 250 points i did not receive them after answering the survey

    Haven't gotten the credits for this either and i'm not getting reward credits for purchases i made in december with my MyVIP 1 star rank.
  9. XBLRewards8 Win User

    clarification My Vip

    Hello PsYkO x HaZe,

    From the FAQ:

    A MyVIP Star Rank is an exclusive feature of Xbox Live Rewards that gives members a certain % back in Rewards Credits for monthly digital purchases made in the Microsoft Store on your Xbox or on Windows (retail Microsoft Store purchases do not apply). In
    order to start earning your % back, you have to unlock your first star by spending at least $300 (or regional equivalent) on eligible content. While eligible purchases you make track towards your year-to-date Star Rank, your MyVIP Star Rank is recalibrated
    each year based on your previous year's spend. As your MyVIP Star Rank grows, so will the % you get back each month. Plus, if you're an Xbox Live Gold member, your percentage doubles, and you can earn up to 10% back each month in Rewards Credits.

    Please note: Purchase minimums refer to pre-tax totals.

    Since you have not made 300 EUR in eligible purchases, you are not eligible for MyVIP payback, since you do not have any MyVIP stars.
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Purchases not adding to star rank or rewards account

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