Purchased xbox live gold 20% off deal did not recieve free game

i purchase the year of xbox live gold and did not recieve lovers in a dangerous spacetime like it said i would i visit the game page and all it offers is to make me pay 15 for it

:)

 

Evolve

This will be Free to play this weekend and will be the full game and then available to purchase with 50% off on Tuesday in next weeks Deals With Gold.
Think I will give it a go. Silly question but does it have an offline/SP mode at all?

Xbox Wire - Xbox Live Gold Members Can Play Evolve for Free This Weekend only on Xbox One

 

Wheres my free game?

Hi, still waiting for my free game.



Purchased 20% off Gold 12 Months on the 6th March.

Free game chossen was Halo Reach.

Gamertag Bogbrush72 (which has now changed to Obileon)



Could you tell me if theres a delay and when id expect to recieve the game.



Thank you

 

Hey there Foxxyxgrandma.

Can you please get a screenshot of the offer you're referring to? Please also share the Terms and Conditions for this promotion as it likely mentions a window in which you'll receive the content. Thanks!

 

I just experienced the same thing.

 

The promotion disappeared from the dashboard once I confirmed my gold subscription. You can see a small capture of the UK version of the promo here:
www.hotukdeals.com/.../store.xbox.com

I am on with Xbox chat support now.

 

Xbox Support claims to have no knowledge of this promotion and suggested contacting the Dangerous Spacetime developers. I don't like this solution as it places the blame on the devs and not on the Xbox storefront, which posted the promotion. Anyway, the
developer's site is: Asteroid Base // Toronto-based game developer

I think it would be best if MS could resolve this issue for us. Thanks.

 

Phone and chat support don't handle promotions, so they generally won't have information. That image is too small to see the terms and conditions, but generally codes from promotions are sent out about 4 weeks after either the purchase or after the end of
the promotion.

 

Thanks, will keep an eye out for the code. Appreciate the info and the post.

 

Hey everyone!

We do not recommend reaching out to the publisher or developer for this promotion, as this promotion is from us. Apologies for the misinformation received.

After purchasing Xbox Live Gold through the promotion's page, a digital promotion code for Lovers in a Dangerous Spacetime will be sent to your Xbox Message Center by 7/30/2016. Keep in mind this must have been purchased through that promotion's page in
order to qualify.

Thanks for posting, and please keep us posted if you do not receive your codes by that date.

 

I have been on chat trying to resolve the above issue of 20% discount/free Lovers game. The support team was not supportive, as I was told that I needed a screenshot as proof. I have answered the same questions some many times I can't remember.

If I was suppose to take a screenshot at purchase, I should have been either warned, the confirm button automatically executed one or better yet it automatically did on view of the message. This is easy to do from a programmers perspective and also it should
be something that is recorded on a database. Customer support tells me that it is a RANDOM selection and there is no history/database on this. Really?

EVERYONE NEEDS TO BE VERY SCARED OF MICROSOFT XBOX LIVE PURCHASES. SCREEN-CAPTURE,SCREEN-CAPTURE,SCREEN-CAPTURE,SCREEN-CAPTURE,SCREEN-CAPTURE,SCREEN-CAPTURE.

and of course SCREEN-CAPTURE.

 

Called the Microsoft Support (the Transferred to XBOX Live Support) on 13 5058... First contact states Screenshot is only option. Really? This is of course after they say they will help. Help,

 

Was transferred to Manager again. Told me SCREENSHOT. Nothing resolved. I will be Taking this further with the Australian Consumer Affairs.

 

Hey there broadwac. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
Legal and Corporate Affairs page. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.