Purchased Windows 10 Minecraft Master Collection and it will not install.

patriciagilmore2 · Feb 14, 2020

This should not be this hard. I purchased Mine craft Windows 10 Master Collection on 2/11/2020. Although the Microsoft Store says we own it, when I try to install it from the "manage" screen, it appears to install just the basic game without any add-ons
or the 1000 coins. Also on the "manage" screen it says we own the add-ons, but I am unable to install or launch any of them. I have tried the YouTube route, but did not want to start changing things without knowing what is going on. Please help.

***Moved from: Windows 10/Gaming on Windows 10***

:)

Smwutches

Did you buy "Minecraft Master Collection" or "Minecraft for Windows 10 Master Collection"? The first is only for the console. You would need to purchase the Window 10 edition to play it on PC.

If you purchased the wrong version, you'll want to submit a refund request and then purchase the correct version.

XBF Brad A

Hi Luly,

Thanks for coming to the forums. The reason there is no option to install. There are only the

starter collection and master collection for sale. A lot of different games are doing this now, where the base game is not able to be purchased on its own.

Thanks,

Brad

RAJK-IN

Thank you so much for the reply. I purchased Minecraft Master Collection not the Windows 10 one.

I understand it is an error from my side

Thanks for pointing it out

ShawnRR

We have had the same problem since Christmas. Twice we've called Microsoft, however, they referred us to Mojang. After a month Mojang sent us a "fix" for the Java Edition, despite ours NOT being the Java Edition, and they responded with that same "fix"
5 separate times when we requested support for the Windows 10 edition purchased from the Microsoft Store. My last 2 support tickets have so far been unanswered.

We still do not have Pure BDcraft, Winter Mini-Games, or Relics of the Privateers (which was the main reason for choosing the Master Collection).

I've read other posts with similar complaints/issues; however, I have yet to find a resolution for this problem.

This has been very frustrating and disappointing.

patriciagilmore2

Diego,

I performed the actions on your first answer without any results. I now have the Greek Mythology and Villains skin Pack on the game, but all the other add-ons for the Master Collection are still missing, including the 1000 coins. The Store lists all
the add-ons, including the 1000 coins, as "Owned". When I press the "Install" button for the add-ons that have a link listed, the link sends me to a page like I need to purchase it again. It also states "This content requires a game (sold separately)". The
"1000 coin" link has no link to do anything. How do I get these add-ons to appear in the game? Why is it so difficult to get something I purchased to operate correctly?

Thank You for assistance. I don't envy your job.

Purchased Windows 10 Minecraft Master Collection and it will not install.