Purchased robux and I accidentally pressed the cancel button, payment went through but...

Discus and support Purchased robux and I accidentally pressed the cancel button, payment went through but... in XBoX Games and Apps to solve the problem; Hello! I purchased a 4.99 robux bundle, but it was taking super long and I accidentally cancelled the purchase mid way whilst trying to switch app,,... Discussion in 'XBoX Games and Apps' started by Fossil Crimson, Mar 3, 2025.

  1. Purchased robux and I accidentally pressed the cancel button, payment went through but...


    Hello!

    I purchased a 4.99 robux bundle, but it was taking super long and I accidentally cancelled the purchase mid way whilst trying to switch app,, and when I check order history it says that the money went through, however I did not receive any of the robux. Could you let me know why? or how to fix it? thank you.

    :)
     
    Fossil Crimson, Mar 3, 2025
    #1
  2. SpiralOut46and2 Win User

    Robux off of the Microsoft store

    Maybe the payment and purchase only partially went through but did not go through all the way, so it got cancelled and just gave the 'refunded' response by default? You could try contacting Roblox to find out what happened on their end, their Support should
    be able to look into it. If nothing went through, you can try to purchase the Robux again.
  3. Joseph Peter Eid Win User

    bought robux but never got it

    I just bought 119 euros the payment went through but i didn't get the robux kindly roblox please send me the robux "qwerftmf" and it was at 18:52 yesterday and still didn't get it today
  4. T3NAC10US TM4K Win User

    Paid twice for same item

    I accidentally purchased Xbox live gold membership twice and was wondering if there was a way to cancel one of the payments?
  5. Marc Vernon Win User

    Robux never went to my account???

    Hi there, Nova! This is Marc. Thank you for reaching out to the community.

    If you purchased Robux and didn’t receive them, but the payment went through, here are a few steps you can take to resolve the issue.

    Sometimes purchases go through on the wrong or signed-out account. On your Xbox: Open the Roblox app. Go to Settings > Account Info and confirm you're signed in with the correct Roblox account, the one used during the purchase.

    Check your purchase history. Visit https://account.microsoft.com/billing/orders then find the Robux transaction and confirm it says “Completed” (not pending or failed).

    If Microsoft confirms the purchase but no Robux were added, you can report the issue to Roblox directly.

    Visit https://www.roblox.com/support.

    Select Billing & Payments > Robux purchase on Xbox

    Include your Roblox username, Xbox Gamertag, and proof of purchase

    Let me know where you purchased the Robux from, and I can give more specific guidance from there.

    Best regards,
  6. Shaggy2000 Win User

    Refunds

    Easy, your looking at the page for a game, and you accidentally press the "buy" button, you then click the "buy" button again when it ask you which payment option, and you then "accidentally" press the "buy" button to confirm it all.

    If you hadn't guessed I was being slightly sarcastic.
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Purchased robux and I accidentally pressed the cancel button, payment went through but...

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