Purchased new, sealed elite 2 controller today and registered for warranty but says...

Hi there! I'm more than happy to help you!

Nothing to worry! You can update your Xbox Elite series 2 controller warranty by reaching out to Xbox Support as they have the tools and resources to correct the warranty status but before you contact them please prepare the following information:

Your sales/purchase receipt from an authorized Surface or Xbox retailer.

Your Surface, Surface Type Cover, Xbox Console, or Kinect serial number.

Note: A valid sales/purchase receipt will clearly indicate the retailer name, the purchase date, and the item purchased as shown in the example below (in English only). If the sales/purchase receipt does not clearly indicate these requirements, it will not be accepted.

You may contact Xbox Support using the link below:

https://support.xbox.com/en-US/contact-us#0

You may also check this link for reference:

https://support.microsoft.com/en-us...purchase-ceca7e91-3a88-e2dc-7a21-b8c54b5429df

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Huh

Its 90 days after the free repair or the remainder of the warranty whichever is longer that's pretty standard

At the cost of controllers nowadays you could buy one new unless you are talking about elites

And controller warranty is 1 year from the date of purchase

And this is why you buy extended warranty

There is no 3 years on controllers

Elites have 2 year warranties fyi

Sounds like when you purchased the Xbox One X there were seal stickers on the sides. As long as these seals do not appear to be tampered with and the bundle did not specifically say refurbished, I would expect your console was new. The flickering shots
you mentioned were likely the initial setup process for picture formatting. You've also mentioned you were able to register the console and were given a warranty date. All seems well to me! Congrats on the purchase and enjoy!

Well, I purchased my Xbox Elite Controller Series 2 in November of 2019, my warranty expired on March 16 of 2020. It is now April 16th and my right thumbstick does not register when pushed down. I would
consider myself a moderate gamer but for argument sake lets just say I put this controller through hell and back. For a controller that is almost $200, this was a ripoff. I haven't been this disappointed with a controller since I purchased the first Xbox Elite
Controller which I had to replace 2 times simply because the grips keep coming off due to the cheap glue they used.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello John, Microsoft has determined that the Elite's warranty has increased from 90 days to 01 year, so please try following the procedure in the link below to upgrade your warranty.

"to ensure your satisfaction, we're extending the warranty coverage period on Elite Series 2 controllers from 90 days to 1 year from the date of purchase."

https://support.xbox.com/en-us/help/hardware-ne...

Update your warranty with your proof-of-purchase

https://support.microsoft.com>/en-us/topic/u...