Purchased Halo Wars 2 Ultimate Edition and Didn't Get HW

After many attempts with Xbox Support to receive my digital copy of the Definitive Edition of Halo Wars that is to come free with my copy of Halo Wars 2, I still have yet to receive it.

So far Xbox Support has had me do the following:

1. Remove my account from my Xbox One and then disconnect power and all cables and "drain" the remaining electricity from my console by holding the power button down then reconnecting my cables and then adding my account back on my console.

2. Wait ten days for a code that never came, which would allow me to redeem the code for the game.

3. Gave me a code that didn't include the original HW.

4. Post to this forum in hopes that it will magically get fixed.

What I need, a code for the Definitive Edition of Halo Wars. My case number is [Mod Removed]

:)

 

Missing Halo Wars Definitive Edition

I purchased the halo wars 2 ultimate edition pre paid code. My bundle downloaded everything except halo wars de. Am also wondering how to solve this issue?

•was directed here by a post in the hw game forum

 

halo wars de

I purchased a digital copy of the halo wars 2 ultimate edition from Walmart. Everything downloaded except halo wars de. What do I need to do to activate it? HWDE showed up on my download que initially but disappeared after HW 2 finished downloading.

gt:

thank you for your time

 

Hey GunslingerSNAFU! You should get your code shortly, sorry for the trouble getting to this point. Please let me know if you have any other issues.

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