Purchased game on Microsoft Online store: not showing up on home screen

Discus and support Purchased game on Microsoft Online store: not showing up on home screen in XBoX Games and Apps to solve the problem; I purchased a digital copy of a game for Xbox One S on the Microsoft Online Store. Initially, it showed up in the que for download (I purchased two... Discussion in 'XBoX Games and Apps' started by Chamerican, Jan 2, 2021.

  1. Chamerican
    Chamerican Guest

    Purchased game on Microsoft Online store: not showing up on home screen


    I purchased a digital copy of a game for Xbox One S on the Microsoft Online Store. Initially, it showed up in the que for download (I purchased two games and it was second). However, once the first game was complete with the download, I could no longer
    see the download in the que. Not sure if it matters but my son started playing the first game once it was complete so I assumed that the second game would start its download in the background...but it's now disappeared. When I go to the store, it lists the
    game as "owned" but it doesn't show up anywhere on the home page of the Xbox. I'm new to the Xbox menu system since it's been many years since my last system and if anyone can shed some light on this, it would be much appreciated. Thanks.

    :)
     
    Chamerican, Jan 2, 2021
    #1
  2. Kenny H. Win User

    Game with gold and demos

    The Games with Gold section normally shows up on your home screen, but if you can't find it there, you can always find it online at

    www.xbox.com/.../sales-and-specials

    There should also be a Game demos section that shows up in the store. Go right to Store, then down to Games store, and it was underneath the Backwards compatible section for me.
  3. Kenny H. Win User

    Game with gold and demos

    You can "purchase" the games online and they will download to your console.

    On your console, what is showing up in the tiles on the right side of your home screen? If you sign out, and sign back in through the guide, does anything change?
  4. C K5 Win User

    got a new smart tv, going to Xbox thru tv app, but my old stored games can't be found ?

    The game console is connected to the Smart TV, so when I turn on no home screen shows up with my apps or games I had purchased before.
  5. steeledwand7664 Win User

    Game Sharing not working properly

    All digitally purchased games on an account will automatically show up in the ready to install section of the console that is set as the home console.

    One way you can test this is sign into your friends account on your console and go to the store and search for a game that he says he owns digitally and if it says that it needs to be purchased then he does not own it if it says to install then he does own
    it and it should show up in ready to install as long as your console is set as his profiles home console.

    There are also filters at the top of the screen now under games that show what is installed and what can be installed you want to make sure that you are under what can be installed instead of what is already installed.
  6. tjackson80 Win User

    xbox market place issues

    I have tried to purchase online and through console with Microsoft Points (which my account has, confirmed via commerce.microsoft.com). No luck. I've even tried purchasing through microsoft's store on something else, but the points dont show up as a payment
    option there either. GRRR
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Purchased game on Microsoft Online store: not showing up on home screen

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