Purchased but not working

Discus and support Purchased but not working in XBoX Games and Apps to solve the problem; I have a monthly marketplace pass subscription on Minecraft, on my Apple account it says it was paid for and will renew in April. But when I proceed to... Discussion in 'XBoX Games and Apps' started by Jayxiia, Mar 30, 2025.

  1. Jayxiia
    Jayxiia Guest

    Purchased but not working


    I have a monthly marketplace pass subscription on Minecraft, on my Apple account it says it was paid for and will renew in April. But when I proceed to play one of my worlds with mods and add-ons from marketplace it says that I need to pay for them. I don’t want to have to pay for the pass again if I already did this month. Also to let you know, I have Minecraft through Switch, Xbox, my phone, and Pc.. none are letting marketplaces pass work. Can I please have some help, it’s making me go crazy over here.

    :)
     
    Jayxiia, Mar 30, 2025
    #1
  2. JeyJeyKing45 Win User

    purchase not working

    It's on console and I cant request a refund because I need the order number and I cannot request a refund because I would need the order number from my purchase history but the purchase isn't there.
  3. Francia J. Win User

    purchase not working

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Just a friendly reminder though that all successful purchases are added to our order history in real-time which means that if there is no order history the transaction isn't successful or was purchased on a different account.

    Please check other Microsoft account where you may have purchased the in-game currency.
  4. Jonathan Deives Win User

    Purchased but not working

    Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

    If you are having problems with Minecraft, I recommend that you contact Minecraft support, they can help better with problems related to the game;

    https://help.minecraft.net/hc/en-us/request/new...
  5. WillisStalemate Win User

    Purchasing NOT working.

    In Fact I believe I will need someone to delete the card I have on file to fix the problem. Im in no rush with this situation seeing as how it is so close to xmas, but I figured out the solution to my issue. I have tried to delete the card on file, but it
    is associated with my 12m automatic renewal, I have tried to change that option, but "Ooops! What happened to this page?" over and over. So if it is possible I will need someone with access to my account to go ahead and delete the cards on my account. After
    thats done I should be able to fix the problem. Thanks
  6. WillisStalemate Win User

    Purchasing NOT working.

    Not sure if thats the sole reason, because I tried a different card and it worked fine. Its just the card I had on file that doesnt work
Thema:

Purchased but not working

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