Purchased a game and it said it's installed but can't find it in my games..

Discus and support Purchased a game and it said it's installed but can't find it in my games.. in XBoX Games and Apps to solve the problem; Had no problem with the purchase. Tried restarting the console. It's still not there. Went to the store and it says it's installed. It's not in the... Discussion in 'XBoX Games and Apps' started by MOOEE CHICKEN, Jan 7, 2016.

  1. MOOEE CHICKEN
    MOOEE CHICKEN Guest

    Purchased a game and it said it's installed but can't find it in my games..


    Had no problem with the purchase. Tried restarting the console. It's still not there. Went to the store and it says it's installed. It's not in the queue. Where is it?

    Thanks in advance!

    :)
     
    MOOEE CHICKEN, Jan 7, 2016
    #1
  2. Barso
    Barso Guest
    I can't delete DLC from Xbox One.

    I have purchased and D'led the frontier and expedition dlc for titanfall but I don't have the game yet. But out of curiosity I am trying to find the dlc on the xbone but I can't find it anywhere yet the store says it's been installed. Is the only way to
    delete it by installing the game? This seems like a strange oversight on MS.
     
    Barso, Jan 7, 2016
    #2
  3. Larse22
    Larse22 Guest
    Taptiles problem

    im having a problem with the taptiles game, I played it one night and the next day I couldn't find it on my Surface again and when I went to the app store and looked it up it said that it was already installed on surface but like I said before i can't find
    it, please help!
     
    Larse22, Jan 7, 2016
    #3
  4. MOOEE CHICKEN
    MOOEE CHICKEN Guest

    Purchased a game and it said it's installed but can't find it in my games..

    Forget it, I was dumb and bought an add on to a game I don't have yet...smh
     
    MOOEE CHICKEN, Jan 7, 2016
    #4
  5. MOOEE CHICKEN
    MOOEE CHICKEN Guest
    Yeah, so I bought an add on to a game I don't have yet...smh
     
    MOOEE CHICKEN, Jan 7, 2016
    #5
  6. onyxishere
    onyxishere Guest
    Sorry to hear it. Can you try heading to My Games & Apps and scroll right until you see Ready to Install? The game may not actually be installed but be waiting to install.
     
    onyxishere, Nov 2, 2018
    #6
  7. Frizio I iB Win User

    Can't Find my Games for Install

    Problem solved by the hotline.

    Had to supress and reinstall my account.

    Thanks! ;)
    That's good :)

    remember it, if it happens again ;)
  8. Asheyan Bane Win User

    Can't Find my Games for Install

    Problem solved by the hotline.

    Had to supress and reinstall my account.

    Thanks! ;)
  9. Jonny306 Win User

    Can't find my purchased game?

    Hello KerryMcIntyre

    My name is Jonny and I will be assisting you today!

    First, thank you so much for contacting us regarding your inquiry/ concern.

    I do look forward to resolving this problem together! :)

    The first thing you will want to check is that you are logged into the actual account that was used to purchase the game. (physical copies will not carry a digital license as well)

    Now, the good news is, Microsoft provides all of their players with a fully detailed list of purchases that have been made through the lifespan of the account. At no time will our purchase history be altered and at no time will purchases be removed.

    Can you please let me know what the status of your purchase shows up as?

    Below will be a link that you can use to access your purchase history.

    https://support.xbox.com/en-CA/help/subscriptio...

    NOTE: Players who gain access to games using the game share option will NOT classify as a purchase. This includes free-to-play days and trials.
  10. onyxishere Win User

    Purchased a game and it said it's installed but can't find it in my games..

    Sorry to hear it. Can you try heading to My Games & Apps and scroll right until you see Ready to Install? The game may not actually be installed but be waiting to install.
  11. MOOEE CHICKEN Win User

    Purchased a game and it said it's installed but can't find it in my games..

    Forget it, I was dumb and bought an add on to a game I don't have yet...smh
Thema:

Purchased a game and it said it's installed but can't find it in my games..

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