Purchased 15,000 reward credits

II PEANUT08 II · Mar 1, 2018

I purchased a 10,000 and 5,000 reward credits with my vip gems but I have not received anything in my account. I would like to have these credits converted into money so I can make purchases. My gamer tag is

:)

XBLRewards8 · Mar 1, 2018

Missing credits For preorder

Hello BigTank1982,

From the FAQ for that offer:

—When will I receive my Rewards Credits?

Your 15,000 Rewards Credits will appear as pending within 15 days of the purchased-game's shipping date.

Since that game was only released recently, it is too early to see pending Credits for that purchase.

LuciferCFH · Mar 1, 2018

Not rewarded with rewards credit

I didn't get my 15,000 rewards credits for preordering a game that comes out before dec 31st. I preordered FFXV in November and I have not received my 15,000 rewards credit.

XBLRewards8 · Mar 2, 2018

Hello II PEANUT08 II,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Smwutches

For help with the Rewards program, it's best to post in the Xbox Rewards Questions forum.

There were no offers to receive 15,000 credits just for purchasing those games digitally. There was an offer to receive 15,000 credits if you preordered them as physical discs from microsoftstore.com

XBLRewards8

Hello II PEANUT08 II,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello BigTank1982,

From the FAQ for that offer:

—When will I receive my Rewards Credits?

Your 15,000 Rewards Credits will appear as pending within 15 days of the purchased-game's shipping date.

Since that game was only released recently, it is too early to see pending Credits for that purchase.

XBLRewards8

Hello JTREADY,

The offer for 15,000 Credits for MicrosoftStore.com purchases was discontinued at the end of December, as Smwutches says. Since your purchases were from the MicrosoftStore.com, they are not eligible for Rewards.

XBLRewards8

Hello Vemonus Smithy,

The only way to receive Credits for a single pre-order is through our MicrosoftStore.com offer, which rewards 15,000 Credits for a single physical (disc) purchase off of MicrosoftStore.com. Since your purchase was a digital pre-order, it was not eligible
for any Credits. However, it did award one punch on the Games on Demand punchcard. That offer requires the purchase of three eligible games to complete the offer and receive 15,000 Credits.

Purchased 15,000 reward credits